Originally Posted by hobo
. . . . I also explained that I having an issue with receiving audio when playing a dvd. Has anybody else had this issue? Todd said it the first he has heard of it, possible amp failure. He asked once I receive the replacement and still have issues to give him a call and trouble shoot over the phone.
I got a set of instructions for a similar problem from my dealer last Friday. I tried the fix yesterday and it had no effect on my iRV 66 radio volume problem. But it might work for your DVD audio problem.
Instructions were for "iRV66 Service Bulletin 3/22/15" as follows:
"When using the radio HDMI inputs R-HDMI1, R-HDMI2, AND F-HDMI. The radio audio may not function properly. Example no dialog while watching a device with 5.1 setting. IF this occurs please follow the steps below.
1. Insert a disc to the iRV66 radio and access the menu setting. This menu will only be visible by the DVD/CD function and viewed through the TV screen.
2. Select the VIDEO button located next to the VOLUME down button of the radio remote.
3. Select the SPEAKER icon and choose DOWNMIX.
4. Select VSS (Virtual surround sound) instead of 5.1.
This will solve many audio problems pertaining to Dolby 5.1 audio issues. Some audio device may not function properly when using external portable players, due to being unsupported."
It might be worth a try if your new unit has the same problem. Good luck!
PS: My remote's MENU button doesn't work at all. I followed the above instructions using the remote's SETUP button.