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07-30-2015, 01:09 PM
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#61
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Member
Join Date: May 2014
Posts: 31
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what iRV had to say on Facebook
As a retailer representing the product (and the manufacturer) I am happy to report that the defect rate has actually been quite low. The wiring should be doubled checked before replacing the unit to make sure the it is installed properly. If that checks out, then a replacement would be in order. There is no recall on any iRV products and the warranty processing is never delayed by the iRV manufacturer as replacements are readily available through the authorized dealer supply channel.
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07-30-2015, 01:17 PM
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#62
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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I bounce around from here, to there, to email and back again!
Quickest answers are usually by emailing me directly at bob@rvtronics.com
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07-30-2015, 01:19 PM
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#63
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Senior Member
Join Date: Jul 2015
Posts: 7,053
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Quote:
Originally Posted by KamperKen1967
As a retailer representing the product (and the manufacturer) I am happy to report that the defect rate has actually been quite low. The wiring should be doubled checked before replacing the unit to make sure the it is installed properly. If that checks out, then a replacement would be in order. There is no recall on any iRV products and the warranty processing is never delayed by the iRV manufacturer as replacements are readily available through the authorized dealer supply channel.
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Does this apply to the iRV 66, also?
Bruce
__________________
2016 Rockwood Windjammer 3029W Diamond Edition
2015 Chevy 3500HD LTZ 6.0 Crew Cab 4x4 Long Bed 4.10:1 SRW
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07-30-2015, 01:36 PM
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#64
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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I am also absolutely happy to represent the iRV66 and the manufacturer.
They have demonstrated their commitment to quality and customer satisfaction via their handling of the well documented sound issue. The fact is, the company stepped up and was accountable and responsive to a solution. A free rapid replacement from the manufacturer via a quick and easy phone call with no red tape was instituted as evidenced by the quantity of people who came back on to say that they got their replacement, change out was easy and they are happy with their system now.
Other than this issue that thankfully only covered a smallish quantity of units, the defect rate is also very low.
Emphatic enough? :-)
Have I mentioned these are plug and play replacement for many concertone and genesis radios? :-)
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08-08-2015, 08:25 AM
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#65
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Member
Join Date: May 2014
Posts: 31
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Quote:
Originally Posted by Bob Fields
I am also absolutely happy to represent the iRV66 and the manufacturer.
They have demonstrated their commitment to quality and customer satisfaction via their handling of the well documented sound issue. The fact is, the company stepped up and was accountable and responsive to a solution. A free rapid replacement from the manufacturer via a quick and easy phone call with no red tape was instituted as evidenced by the quantity of people who came back on to say that they got their replacement, change out was easy and they are happy with their system now.
Other than this issue that thankfully only covered a smallish quantity of units, the defect rate is also very low.
Emphatic enough? :-)
Have I mentioned these are plug and play replacement for many concertone and genesis radios? :-)
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Sounds good... our dealer is sending us a new one today... hope its not old stock and works fine... if not will be calling you to get another one?
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08-10-2015, 07:45 AM
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#66
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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I can help you, yes...
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08-10-2015, 07:48 AM
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#67
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Senior Member
Join Date: Jul 2014
Location: MA
Posts: 1,830
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Your a good man Bob.
Vin.
__________________
2015 HW296
2006 HW256 (previous pup)
2013 Chevy Tahoe
Equalizer WDH 10000#
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08-14-2015, 01:55 PM
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#68
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Member
Join Date: May 2014
Posts: 31
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Replacement is in
Put replacement iRV 33 in this morning and its working so far... but has quite a few less input and output ports on it.
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08-14-2015, 04:02 PM
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#69
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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You replaced an iRV33 with an iRV33 and it has less inputs and outputs???
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08-17-2015, 07:25 PM
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#70
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Member
Join Date: May 2014
Posts: 31
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less inputs/outputs
Quote:
Originally Posted by Bob Fields
You replaced an iRV33 with an iRV33 and it has less inputs and outputs???
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Yes there were less rca jacks on back of new one. I can send you pics later this week if you like. I took a pic of old one before I disconnected it so I would know where to hook up new one.
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10-09-2015, 01:52 PM
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#71
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Member
Join Date: Jun 2015
Posts: 38
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Just wanted to pass on that the customer service Bob & RVtronics provided was great, replaced my radio and now problems are all fixed.
__________________
==================
2015 Ford F350 FX4 SRW
2016 Sabre 33CKTS
16k Reese Titan Slider
40 gal ATI Transfer tank
Load Lifter 5000 Airbags
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10-22-2015, 05:41 AM
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#72
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Senior Member
Join Date: Jul 2015
Posts: 7,053
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Quote:
Originally Posted by glraz
Just wanted to pass on that the customer service Bob & RVtronics provided was great, replaced my radio and now problems are all fixed.
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X2 for all support and those involved with the iRV 66 system. You couldn't ask for better service.
Bruce
__________________
2016 Rockwood Windjammer 3029W Diamond Edition
2015 Chevy 3500HD LTZ 6.0 Crew Cab 4x4 Long Bed 4.10:1 SRW
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10-31-2015, 06:17 PM
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#73
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Junior Member
Join Date: Oct 2015
Posts: 1
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iRV problems
I have a 2016 Rockwood 2304DS. The iRV remote changes the TV channel when I try to change the volume. Dealer says they never heard of this before. That was yesterday. Today the unit will not play a DVD. Is anyone else having these issues?
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10-31-2015, 06:46 PM
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#74
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,474
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Yes there have been issues with this radio Read the post above and it should give you some guidance. May want to read some of the other post here that will give you the contact person fo call for a replacement. Later RJD 
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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11-01-2015, 02:09 PM
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#75
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Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,144
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Quote:
Originally Posted by PAULANDCHRISTINE
I have a 2016 Rockwood 2304DS. The iRV remote changes the TV channel when I try to change the volume. Dealer says they never heard of this before. That was yesterday. Today the unit will not play a DVD. Is anyone else having these issues?
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Yes. We just took delivery of our Flagstaff 8529IKBS and have basically the same problem.
We found when using the iRV remote to change volume, it will change whatever the last function was that was used by the TV remote.
If I use the TV remote to change channel down, and then use the iRV remote to raise the volume it will also change the TV channel down.
If I use the TV remote to lower the TV volume and then use the iRV to raise the volume it will also lower the TV volume! WTH!
Haven't had time to investigate. Was hoping someone here had already went through this and had a solution.
DVD's play fine though.
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2024 Ford F-Series SCREW•7.3L•4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=90
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11-02-2015, 09:44 PM
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#76
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Engineer of Crazy Train
Join Date: Sep 2012
Location: Tiverton, RI
Posts: 1,585
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I did have praise for the iRV33, but my has lost all sound. Time for a warranty trip.
__________________
TV - 2015 Ram Truck EcoDiesel
TV - 2006 Jeep Liberty Turbo Diesel (Retired to Daily Driver)
TT - 2015 Rockwood Roo 183 (SOLD due to 2 years off work)
Locomotive Engineer
Nights Camping --- 2015 - 19 Camped | Winterized -- 2014 - 18
Come read my Camping Blogs
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11-05-2015, 04:11 PM
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#77
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Engineer of Crazy Train
Join Date: Sep 2012
Location: Tiverton, RI
Posts: 1,585
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Update. Called my dealer (Rousseau's RV in Lakeville Ma). No questions, FR sending a new unit. They have had a few with issues at the dealership.
__________________
TV - 2015 Ram Truck EcoDiesel
TV - 2006 Jeep Liberty Turbo Diesel (Retired to Daily Driver)
TT - 2015 Rockwood Roo 183 (SOLD due to 2 years off work)
Locomotive Engineer
Nights Camping --- 2015 - 19 Camped | Winterized -- 2014 - 18
Come read my Camping Blogs
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02-19-2016, 12:37 PM
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#78
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Junior Member
Join Date: Sep 2015
Location: Missouri
Posts: 2
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iRV volume/speaker issues
We have multiple issues with our iRV stereo system.
First -the volume level when playing the radio. At volume level 1, it is STILL too loud (I like my music loud & also am hard of hearing). It makes it impossible to carry on a conversation without having to shout.
Second - All three speaker zones come on as soon as the unit is powered on. This can be embarrassing and frustrating if we forget to turn zones 2 & 3 off EVERY time we power the unit up. It seems like the unit should be able to be programmed and remember the speaker selection settings, just like a home stereo.
Third - When watching a movie or TV and using the unit, the volume changes periodically, like it is switching between speakers and subwoofer, or something like that. It doesn't cut out completely, but sections of conversations are just lost.
I see that others are having similar problems with the volume level, but no one has mentioned the other issues we are having. The manual is as good as not having one. Any suggestions?
Dean
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02-19-2016, 12:50 PM
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#79
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,474
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Hi Dean. Welcome to the forum. To answer your question on the volume it is a issue that is corrected by getting the unit replaced. As for the different zones this something they may fix down the road. When I replaced my unit it still turned on all zones. Something I can live with now that I got the volume under control. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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04-09-2016, 09:53 AM
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#80
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Ambassador
Join Date: Apr 2015
Location: EBF NC
Posts: 281
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This is a known issue with the IRV Mfg. Take it back to the dealer and IRV will replace it free.
__________________
2016 Ford F250 Crew Cab 6.2 L w/Ride Rite Air Leveling System.
2017 Rockwood Signature Ultra Lite 8335BSS
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