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Old 07-30-2015, 02:09 PM   #61
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what iRV had to say on Facebook

As a retailer representing the product (and the manufacturer) I am happy to report that the defect rate has actually been quite low. The wiring should be doubled checked before replacing the unit to make sure the it is installed properly. If that checks out, then a replacement would be in order. There is no recall on any iRV products and the warranty processing is never delayed by the iRV manufacturer as replacements are readily available through the authorized dealer supply channel.
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Old 07-30-2015, 02:17 PM   #62
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I bounce around from here, to there, to email and back again!
Quickest answers are usually by emailing me directly at bob@rvtronics.com
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Old 07-30-2015, 02:19 PM   #63
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Quote:
Originally Posted by KamperKen1967 View Post
As a retailer representing the product (and the manufacturer) I am happy to report that the defect rate has actually been quite low. The wiring should be doubled checked before replacing the unit to make sure the it is installed properly. If that checks out, then a replacement would be in order. There is no recall on any iRV products and the warranty processing is never delayed by the iRV manufacturer as replacements are readily available through the authorized dealer supply channel.
Does this apply to the iRV 66, also?

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Old 07-30-2015, 02:36 PM   #64
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I am also absolutely happy to represent the iRV66 and the manufacturer.

They have demonstrated their commitment to quality and customer satisfaction via their handling of the well documented sound issue. The fact is, the company stepped up and was accountable and responsive to a solution. A free rapid replacement from the manufacturer via a quick and easy phone call with no red tape was instituted as evidenced by the quantity of people who came back on to say that they got their replacement, change out was easy and they are happy with their system now.

Other than this issue that thankfully only covered a smallish quantity of units, the defect rate is also very low.

Emphatic enough? :-)

Have I mentioned these are plug and play replacement for many concertone and genesis radios? :-)
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Old 08-08-2015, 09:25 AM   #65
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I am also absolutely happy to represent the iRV66 and the manufacturer.

They have demonstrated their commitment to quality and customer satisfaction via their handling of the well documented sound issue. The fact is, the company stepped up and was accountable and responsive to a solution. A free rapid replacement from the manufacturer via a quick and easy phone call with no red tape was instituted as evidenced by the quantity of people who came back on to say that they got their replacement, change out was easy and they are happy with their system now.

Other than this issue that thankfully only covered a smallish quantity of units, the defect rate is also very low.

Emphatic enough? :-)

Have I mentioned these are plug and play replacement for many concertone and genesis radios? :-)
Sounds good... our dealer is sending us a new one today... hope its not old stock and works fine... if not will be calling you to get another one?
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Old 08-10-2015, 08:45 AM   #66
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I can help you, yes...
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Old 08-10-2015, 08:48 AM   #67
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Your a good man Bob.

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Old 08-14-2015, 02:55 PM   #68
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Replacement is in

Put replacement iRV 33 in this morning and its working so far... but has quite a few less input and output ports on it.
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Old 08-14-2015, 05:02 PM   #69
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You replaced an iRV33 with an iRV33 and it has less inputs and outputs???
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Old 08-17-2015, 08:25 PM   #70
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less inputs/outputs

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You replaced an iRV33 with an iRV33 and it has less inputs and outputs???
Yes there were less rca jacks on back of new one. I can send you pics later this week if you like. I took a pic of old one before I disconnected it so I would know where to hook up new one.
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