I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.
If you have not been able to get your remote control through your dealer already, please give us a call direct and we will be more than happy to assist. You can reach us at 877-845-8750 M-F, 8:00AM to 6:00PM EDT. Note that we do not need the serial number, just the model of the stereo when you call.
Let me know if you need any further assistance with your stereo.
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.