yes, never call Samsung, or Jensen, call Forest River, they put this together and know what and where connections are and how to manage them, though I suspect that you have not turned on power to the sound bar/sound system that the TV 'audio out' is connected to, which is the only reason you wouldn't have sound from the tv.
Also, don't use the TV's remote for sound, you'll use the remote for the Jensen sound system instead.
per your specs:
-55” Samsung® 4K TV on swing arm in living room
- 12V Jensen home theater system with soundbar, weather band,
and J-Control app for your smart phone
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