A week ago I experienced a failure of the two year old Jensen LCD TV Model# JE5515 installed in our 2017 Cedar Creek 34RL2.
I submitted a support request on the ASA Technical Support Forum web site and today received this reply:
ASATechnical Support Form
Response By Email (Tori Lloyd)
(04/22/2019 07:14 AM)
Good Morning Ted
I am sorry to hear about the difficulties you are experiencing with your television.
Regrettably the only troubleshooting for this would be to verify the TV is receiving proper power from the source.
Do you have an extended warranty on your RV? This may be the best way to proceed if you do. We do not open televisions or stock any internal parts for them. We are unable to assist you with locating replacement parts. You could check with a TV repair in your area though. It is possible they may have working on a similar unit and saved parts. I wish there was further assistance I could provide you.
Sincerely,
Tori Lloyd
Customer Service
PH: 800- 688-3135
FX: 574-266-1533
ASA Electronics
2602 Marina Drive
Elkhart, Indiana 46514
www.asaelectronics.com
Customer By Service Email (Ted Hammond)
(04/18/2019 03:28 PM)
My inquiry is related to: Troubleshooting
Name: Ted Hammond
Email:xxxxxxxxxx
Home Phone:xxxxxxxxxxx
Please contact me by:: Email
Questions or Comments: I have a 2 year old Jensen TV, Model# JE5515. While viewing recently it seemed to turn off, ie; lost sound and the picture went black. However, power was still on.
I have cycled power on/off several times but with power on the display is black and no sound.
What else can I try to restore normal operation?
Who do you suggest to aid in troubleshooting and repair?
If the issue can be identified, where can I purchase replacement parts/boards?
Thank you,
So... This is what Jensen calls "Support"!? I state that the unit was still powered ON but had lost picture and sound and all the "support" they can muster is to check the set is receiving power! No repair/replacement parts, boards, modules available, no recommended local or area repair stations, NOTHING!
A call just now to JensenRVdirect Technical Support Team acknowledged their lack of any kind of support and when asked where I might find some support was wished "good luck in finding someone to help". I then asked if there was contact information available for the parent company, Namsung Electronics, and was told there was not and that the electronics would have to be sent back to China for any repair. Hmm... when I told the woman that Namsung is a KOREAN company the response was... Oh!
A replacement from either of two sources I checked cost right at $700 which is more than twice the price of a popular brand 55 inch set available in most any store or discount outlet selling TVs.
Why does Forest River and other OEMs install overpriced equipment/electronics that have absolutely NO support from day 1 following purchase? GRRRR!!!