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Old 12-07-2015, 12:49 PM   #61
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Believe DXSMac has a Sunseeker on a Ford chassis - not a Sprinter. The metal wire extractors should work.
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Old 12-07-2015, 01:19 PM   #62
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Oops, thanks for that.
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Old 12-07-2015, 01:26 PM   #63
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Originally Posted by DXSMac View Post
Ok, for those following this thread, I FINALLY called. 800-638-3600. They are in California and start answering the phone at 8:00 AM. I called at 8:06 AM, got right in. Rep I talked to seemed to know what the issues were.

Ok, on MY model, you can't use any old SD card. I have the "rear" card, which means I have to pull the radio. Your unit (if you bought it new, or bought it used and the previous owners provided all the stuff) should come with two U shaped tools. I have those. They were in a bag of wires meant for my backup camera. They are in a separate little bag with a screw. The rep said don't worry about the screw, just use the U shaped tools to pull the radio. There are two holes on each side of the unit, I looked, yes, the holes are obvious. The rep said to push the two U's in NO MORE THAN AN INCH and you can wiggle the radio out and get the card and use the NaviExtras software.

Or the other option is to take it in to a professional car stereo place. The rep said to go to a professional car stereo place, not an RV dealer if you want to have the thing removed.

Ugh.

I'm afraid I will mess it up if I do it myself.
You won't mess it up.
The U shaped tools work just like you said. Push each one into the holes on each side of the radio about an inch. You might feel/hear a click when they engage in the release tabs (or you may not) but you'll be able to tell.

After inserted, holding the U shaped tool at the U, apply slight outward (away from the center of the radio) pressure to release the tabs and the radio will slide right out in your hands. It's really simple. A stereo place could do it in 10 seconds or less so don't go there and pay to have it done!
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Old 12-07-2015, 05:07 PM   #64
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Yes, I am a Sunseeker on a Ford Chasis.

Ok, I tried sticking the U thingies in. I stuck them in until I heard a "click." I tried working it out with my thumbs. Couldn't get it to move.

I'M TOO SCARED!!!!

Ok, I guess I just won't get any updates.

HAS ANYONE ELSE TRIED THIS????????
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Old 12-07-2015, 10:01 PM   #65
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Once you stick them in, you have to spread/pull outward on the tools (towards the right and left) and pull.
You will only be holding on to the tools not the radio.
The tabs on the sides of the radio that the tools release, will only release by spreading outward on the tools.
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Old 12-08-2015, 10:55 AM   #66
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Ok, I guess you kind of said that in your previous message but I didn't quite get it. Thanks for clarifying. I'll try again!

Quote:
Originally Posted by 5picker View Post
Once you stick them in, you have to spread/pull outward on the tools (towards the right and left) and pull.
You will only be holding on to the tools not the radio.
The tabs on the sides of the radio that the tools release, will only release by spreading outward on the tools.
Update: Ok, I just did that. Put the U things in, and spread outward. I guess I'm still scared of breaking it, or breaking the tabs or something. I'll try later on.
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Old 12-08-2015, 01:13 PM   #67
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Photo of radio tools?

Quote:
Originally Posted by 5picker View Post
You won't mess it up.
The U shaped tools work just like you said. Push each one into the holes on each side of the radio about an inch. You might feel/hear a click when they engage in the release tabs (or you may not) but you'll be able to tell.

After inserted, holding the U shaped tool at the U, apply slight outward (away from the center of the radio) pressure to release the tabs and the radio will slide right out in your hands. It's really simple. A stereo place could do it in 10 seconds or less so don't go there and pay to have it done!
Can someone post a photo of these U shaped tools?
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Old 12-08-2015, 01:16 PM   #68
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Any stereo shop.
Ford radio tools.


Name:   ImageUploadedByForest River Forums1449598560.370567.jpg
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Old 12-08-2015, 01:18 PM   #69
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Quote:
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Any stereo shop.
Ford radio tools.

Attachment 95782


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Wow, that was quick. Thanks.
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Old 12-10-2015, 05:11 PM   #70
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Well, I gave it one more try. The rep on the phone said "not more than an inch." Well, I found that at the 1.25 inch point, the U Tool stopped when you put it in. I tried both at the 1 inch and the 1.25 all the way in, and I can't get it out. I tried spreading like what was explained, I can't. I think it's partly I'M SCARED I'M GONNA BREAK SOMETHING!!!!!!
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