Well, the refrigerator arrived at the dealer Monday. They had given me a courtesy call the Saturday before to apologize, even though the shipping time was beyond their control, and tell me the refrigerator had not arrived yet.
They called me Monday afternoon to tell me it had just gotten there. They also told me that the Tech was bringing my 5er in as we spoke and would begin the install that very afternoon, They had made the promise to bring it in to work on as soon as the fridge arrived. They did! They told me the install would be completed Tuesday and I would be notified as soon as the job was done.
They called me Tuesday to tell me it was done and was working. they would monitor the temps and I was welcome to come pick it up at my convenience.
As I said before I'm quite satisfied with their customer service. they've been easy to work with and always kept their promises.
They pushed Dometic hard on my behalf and I got a new fridge out of it.
I have missed some time with the 5er but really some of the delays were my own doing (I have some medical issues) and the dealer has stepped up and done right by me.
Things could be lots worse. I'm going to get it after work this Friday. Hopefully there are no other issues stemming from the install, like scratches ,dings etc.....me thinks I worry too much