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Old 07-19-2015, 12:05 PM   #1
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New Dometic refrigerator with blue LED light model DMr702 Renaisance PROBLEMS

Well here's the saga. I bought the rv new last October. At PDI everything worked fine, or so it seemed. We never did use the rv after taking delivery and put it away for the winter. This spring we uncovered it and prepared for a trip to Myrtle Beach. After starting the fridge we noticed it didn't seem to cool properly. The temp in the freezer was 28 - 32 degrees and about the same in the fridge part. This was on the high setting. Yes the trailer was level. No there is not a sliding thermistor in this model. Yes there was adequate ventilation. So, since we were leaving in a week and our dealer is 100 miles away, we decide to go anyway. We managed to get through the trip ok and I had notified our dealer of the issue and arranged to take the 5er in for service when we returned. We attempted to have Ocean Lakes RV look at it while we were in Myrtle beach but they declined. we took it to our dealer when we returned from SC trip. They discovered that a new type tool is need to diagnose the thermistor in the new fridges. Of course they didn't have one and had to order it along with a new dining table top and a switch for an awning. Table top had wood boring beetles in it!!! We picked up the 5er because we had some trips planned. We didn't realize they had disabled the fridge completely so we had to use coolers.
A few weeks later we were notified that the table top, switch and tool were there so we took the 5er back to the dealer.
Here's where it gets stupid. The dealer did the tests and found the thermistor was in fact bad along with a 3 dollar "special" fuse. They ordered them from Dometic. Week goes by and no parts. They contact Dometic and are told they will be shipped that week. The thermistor arrives a week later but no "special fuse". It's back ordered. It will ship next week.
It didn't ship. The dealer was told by Dometic it was unavailable until mid July. another call placed to Dometic and they tell the dealer no fuses will be available until August now. Meanwhile myself and the dealer are both getting annoyed as this has now gone on since MAY and it's July.
I know this dealer well and trust them completely. I heard the Parts manager literally scream at the Dometic CS rep after futile attempts to get a fuse. The service manager told me then that they would see if the owner of the dealership would allow them to pirate a fuse from a new rv on the lot. while he was considering that Dometic finally came through and decided to supply me with a brand new refrigerator. Wonderful you say. Well supposedly it was shipped last Tuesday. No fridge yet!!
We've missed most of the season so far and we don't have a date to get it back even now.
I will say this with NO reservation, the dealer, Wilkins Rv in Bath NY has been great from sale to service. This is the 2nd rv I bought from them and they have been incredible to work with all the way around. They have always kept their promises and have kept me informed every step of the way. They've said that the minute the new fridge arrives the tech will bring the 5er in and install it. I have no reason to doubt them.
Is there a point in here somewhere? I don't know. I vented a little. I don't feel any better.
Has anyone else had problems of this kind with the newer refrigerator I wonder? I'm happy to be getting a new one because I wouldn't have trusted the old one.
I know there are lots of woulda, coulda, shouldas but it is what it is and I have found in my 60 years that getting angry at the people working on your stuff is counter productive. I was firm and I did call. Regularly and often. They always answered or returned the calls and called me when they had info. In fact I got a call last night telling me that it did not arrive.
So we wait.
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Old 07-19-2015, 12:31 PM   #2
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Read your post with interest as I know you have issues with the refreg but the mention of wood boring beetles in table top. We had a similar experience in 2006 with one of our Cabinet doors. We noticed saw dust on the sink then saw some real tiny hole is the door. About that time our bug exterminator showed up and ask him what this was. Yep beetles and no way to cure per sa. Talk to dealer and manufacture and they told us we were nuts. So we never got it replaced through warranty. We could not even order the door as it was no longer made. So we had our local cabinet man make us one. After researching we found the part of the country where the campers are built tend to have these beetles.

Any way glade to hear that got replaced guess they found that the beetle problems exist.

Also the issues you have had with Dometic I can relate to. I've had a part on order now for 3 months and now say it will be Aug 6 before they shipped. Heard that story in May for a july 6 ship. I am beginning to think I will never see it. BTW it's a white light to replace the stupid blue light.
Later RJD
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Old 07-19-2015, 12:40 PM   #3
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The basic principle of a fuse has not changed since invented, the only thing special might be the body shape/size of the fuse. If it were my RV, I would remove the fuse holder and replace it with one that takes a standard fuse ( even if it has to be installed remotely) that you can find at any auto parts store. Even if this gets fixed so you can use it before the end of the season, You certainly don't want to have to do this again in the future.
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Old 07-19-2015, 12:41 PM   #4
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We had this refrigerator in our Flagstaff. A couple of times the lights on the panel would flash but per the instructions in the manual I shut it off and turned it back on and the problem was solved. There were times when I thought the fridge portion was malfunctioning as the temperature would go up to 50 but it never stayed there and always cooled back down. I figured since it was in a slide and did not have a chimney that it did not keep the temperatures as constant so I made sure our Forester was not set up that way. Also, I remember seeing someplace where that model is made in China whereas my new one is made in the USA.
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Old 07-19-2015, 12:42 PM   #5
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it is helpful that I'm a carpenter by trade. I found a webpage showing the beetles. The damage they cause and pictures of the saw dust they make. We left that saw dust right on the table top and left a printout of the beetle info right on the table next to the saw dust. There was no problem with warranty. Apparently the beetle lays its eggs in the open pores of untreated hardwoods. untreated is the operative word. It seems that the wood mills are putting a type of treatment on the raw wood to keep the beetles away. Apparently the one board in our table was missed. there were 7 holes bored by the larva escaping the wood. All the holes were in the same board in the laminated table top.
Isn't that blue light annoying as....well you know you're replacing it. if I ever get a fridge that works I will too
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Old 07-19-2015, 12:47 PM   #6
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You might check that they could put a white one in before they install the new frig. Later RJD
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Old 07-19-2015, 12:50 PM   #7
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Quote:
Originally Posted by Flybob View Post
The basic principle of a fuse has not changed since invented, the only thing special might be the body shape/size of the fuse. If it were my RV, I would remove the fuse holder and replace it with one that takes a standard fuse ( even if it has to be installed remotely) that you can find at any auto parts store. Even if this gets fixed so you can use it before the end of the season, You certainly don't want to have to do this again in the future.
Well It seems this fuse is not any standard type and it is not accessible without the removal of the refrigerator I'm told. Stupid right? I have every intention of discovering where and what this fuse is. I will relocate or make provisions to access it for sure. I will have spares also. Several in fact.
I intend to ask the dealer to see the old refrigerator so I can determine what I'm up against. It would be great to do a remote fuse holder if possible. I WILL figure something out.
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Old 07-19-2015, 12:51 PM   #8
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Originally Posted by aceinspp View Post
You might check that they could put a white one in before they install the new frig. Later RJD
I'm not pushing my luck LOL. I just want the darn refrigerator.
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Old 07-19-2015, 12:55 PM   #9
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I will also be adding fans, big fans, to help keep the air circulating in the enclosure in the back. I had the same type enclosure but not same frige in my Coachmen TT. the fan was a high velocity noisy thing. It got replaced with 3 -120mm slow moving and quiet fans. No noise and fridge temps dropped and became more constant.
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Old 07-19-2015, 01:23 PM   #10
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aquaholic3: Ya I can relate to that. Later RJD
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