Well here's the saga. I bought the rv new last October. At PDI everything worked fine, or so it seemed. We never did use the rv after taking delivery and put it away for the winter. This spring we uncovered it and prepared for a trip to Myrtle Beach. After starting the fridge we noticed it didn't seem to cool properly. The temp in the freezer was 28 - 32 degrees and about the same in the fridge part. This was on the high setting. Yes the trailer was level. No there is not a sliding thermistor in this model. Yes there was adequate ventilation. So, since we were leaving in a week and our dealer is 100 miles away, we decide to go anyway. We managed to get through the trip ok and I had notified our dealer of the issue and arranged to take the 5er in for service when we returned. We attempted to have Ocean Lakes RV look at it while we were in Myrtle beach but they declined. we took it to our dealer when we returned from SC trip. They discovered that a new type tool is need to diagnose the thermistor in the new fridges. Of course they didn't have one and had to order it along with a new dining table top and a switch for an awning. Table top had wood boring beetles in it!!! We picked up the 5er because we had some trips planned. We didn't realize they had disabled the fridge completely so we had to use coolers.
A few weeks later we were notified that the table top, switch and tool were there so we took the 5er back to the dealer.
Here's where it gets stupid. The dealer did the tests and found the thermistor was in fact bad along with a 3 dollar "special" fuse. They ordered them from Dometic. Week goes by and no parts. They contact Dometic and are told they will be shipped that week. The thermistor arrives a week later but no "special fuse". It's back ordered. It will ship next week.
It didn't ship. The dealer was told by Dometic it was unavailable until mid July. another call placed to Dometic and they tell the dealer no fuses will be available until August now. Meanwhile myself and the dealer are both getting annoyed as this has now gone on since MAY and it's July.
I know this dealer well and trust them completely. I heard the Parts manager literally scream at the Dometic CS rep after futile attempts to get a fuse. The service manager told me then that they would see if the owner of the dealership would allow them to pirate a fuse from a new rv on the lot. while he was considering that Dometic finally came through and decided to supply me with a brand new refrigerator. Wonderful you say. Well supposedly it was shipped last Tuesday. No fridge yet!!
We've missed most of the season so far and we don't have a date to get it back even now.
I will say this with NO reservation, the dealer, Wilkins Rv in Bath NY has been great from sale to service. This is the 2nd rv I bought from them and they have been incredible to work with all the way around. They have always kept their promises and have kept me informed every step of the way. They've said that the minute the new fridge arrives the tech will bring the 5er in and install it. I have no reason to doubt them.
Is there a point in here somewhere? I don't know. I vented a little. I don't feel any better.
Has anyone else had problems of this kind with the newer refrigerator I wonder? I'm happy to be getting a new one because I wouldn't have trusted the old one.
I know there are lots of woulda, coulda, shouldas but it is what it is and I have found in my 60 years that getting angry at the people working on your stuff is counter productive. I was firm and I did call. Regularly and often. They always answered or returned the calls and called me when they had info. In fact I got a call last night telling me that it did not arrive.
So we wait.