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Old 03-30-2012, 05:33 AM   #1
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Question on Jensen AWM970 RV Stereo Unit

Howdy!

I am not certain if our Jensen entertainment system is defective. After about 10 minutes, the DVD player stops playing and gives an ERR message on the television screen. This is the unit that came with our 2012 Tracer 3150BHD.

We just finnished our first trip, and since it was cold, we brought movies (coppied and manufactured) but they all seemed to stop playing after about 10 minutes of viewing.

Has anyone experienced similar with theirs?

Thanks, Joe
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Old 03-30-2012, 07:48 AM   #2
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My Jensen has never done anything like that and we have watched
many full length movies as well as listened to mp3 music for hours.

It sounds like yours is over heating. It's possible you have a defective
unit or the enclosure is too small and air tight. Is it located in a place
where vent holes with small grill covers could be added to top and bottom?

If you're still in warranty you need to contact your dealer and let them
deal with it!!

Good Luck!
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Old 03-30-2012, 09:39 AM   #3
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Just a further update, this entertainment unit is flush mounted to the cabinet, it would seem that overheating would not the issue, but still a possibility. We useed the MP3 player, radio and speakers for the TV and that is all working fine. Its just the DVD player.
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Old 03-31-2012, 08:06 AM   #4
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Quote:
Originally Posted by JoeyO View Post
Just a further update, this entertainment unit is flush mounted to the cabinet, it would seem that overheating would not the issue, but still a possibility. We useed the MP3 player, radio and speakers for the TV and that is all working fine. Its just the DVD player.
Not sure what you mean about flush mounted. Is it inside an enclosure with
just the faceplate showing? Is the back side open to air inside a large cabinet
or a small sealed enclosure?

Either way-- IMO get the unit replaced now while it's still in warranty.
It should not stop playing after any length of time unless you shut it off.
FYI, the DVD player will probably cause the most heat in the unit but you
need another one.

Good luck!
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Old 04-03-2012, 09:10 AM   #5
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Dealer now has it and I also provided an email to the dealer from the MFR, stating a fix (push the reset button) prior to taking it in for replacement. I am going to call them and see if they will upgrade the Jensen unit to the next model up and I will pay the difference. The other Jensen head unit has HDMI and iPod control, something the standard unit does not.
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Old 04-04-2012, 08:31 AM   #6
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The DVD part of our Jensen on our new LaCrosse stopped playing DVD's. Called the Mfg. and they ran us thru a troubleshooting list and it was deemed a bad unit. Our repairing dealer replaced the unit and so far all has been well. Tried the reset button route and it did not change anything, so unit was bad.

Good luck and have a fantasical time with your new trailer.
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Old 04-04-2012, 09:40 AM   #7
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Thanks Danny,

Dealer now has it and I asked if getting the HDMI with iPod cable was an option if I paid the difference. They are looking into it and will let me know.

We are very excited for this camping season!
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