Frigidaire vs RV fridge
We purchased a 2015 Georgetown 351DS on May 9th. The RV has been in the service department ever since. Here is the thing no one wants to tell you. RV techs are not allowed to work on these residential fridges and residential fridge techs aren't allowed to pull the fridge out of the cabinet to work on them. So for the last month I have an RV with no working fridge.
La Mesa RV in Phoenix had 4 different service companies from Frigidaire come out to try to fix it. Each time the rig has to be moved into a service bay for the RV techs to take it out of the cabinet. Then the residential tech tries to figure out the problem (no luck yet) and then the RV tech gets to put the fridge back in the hole still without a fix.
RV service departments don't like working this way because residential techs give you a 2-4 hour service window, which is holding up a service bay. Service centers want a set time they will be there. Needless to say, they don't play well with each other. We had to do a lot of going back and forth between them to get both people to agree. It's like parenting children.
Frigidaire doesn't want to replace their brand new fridge even though 4 of their techs can't agree or decide what is wrong with it.
Selling dealer and Forest River keep fighting with Frigidaire to replace the unit, but it's a big deal. It has to come out through the windshield and they want to ship it from their factory but won't give us a ship date or estimated date to expect it. Why can't I get one locally?!? I have a brand new RV, should any of us deal with this poor warranty service.
There also isn't enough batteries to last longer than 4-5 hours to run the fridge if not hooked to shore or gen. power.
We are now looking at pulling it and replacing with the RV fridge I wanted in the 1st place. The 4 door Dometic fridge. My Hubby was super excited about the Big Fridge, I thought it was a terrible idea....he is now coming around to my side. I spoke to our dealer again today and they are starting to see more of these problems with the new RV's and these residential fridges.
If you haven't figured out by my post, I will never by a Frigidaire product on my own. Their warranty isn't worth the paper it's written on.
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