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Old 05-20-2014, 06:51 PM   #1
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TV on/off button not working and still under 1 year old

Our RV is still under the 1st year warranty but the button on our tv is not working. We live in Canada and drove 1,000 miles to pick up our RV in Albany. I know we can't drive back to get the service work done but I don't know if I should try and go to a dealer up here or try and reach out to Forest River direct. Any suggestions? I have heard all the nightmare stories about poor service when dealing locally after buying in the US.
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Old 05-20-2014, 07:13 PM   #2
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By chance, does the remote turn the TV on? May be a bad button if remote works. If it does, just use the remote until you can get it checked. Also, dumb, but did you make sure you have power to TV?
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Old 05-20-2014, 07:33 PM   #3
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Yes, the tv will turn on with the remote but just concerned if we lose the remote.
I may try an email to Forest River just to see what they say.
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Old 05-20-2014, 08:35 PM   #4
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Try contacting the manufacturer of the TV and see what they say.

John
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Old 05-20-2014, 08:57 PM   #5
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Quote:
Originally Posted by BCFMCRO View Post
Yes, the tv will turn on with the remote but just concerned if we lose the remote.
I may try an email to Forest River just to see what they say.
I'm confused.
Does the tv turn on/off with the remote?
Does it change channels?
Have you changed the batteries?
And, if you lose the remote, look in the chair cushions.
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Old 05-20-2014, 09:02 PM   #6
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So you are saying the ON/OFF button on the television itself is not working?

If that is the case, the warranty involved is with the television manufacturer.
Have you tried them?

Also have you tried a "hard reset"? unplug the TV from the wall and plug it in again. That switch works a solid state relay in the TV.
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Old 05-20-2014, 09:19 PM   #7
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Herk has it right. FR warranty will not cover your tv. If your dealer did what mine did, they should have sent all your warranty & registration card to the manufactures of all the components of your camper.
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Old 05-21-2014, 06:22 PM   #8
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The way it actually works is that while the dealer does not warranty the T.V. they will get authorization from the dealer to do the work up to replacing the unit and the manufacture will reimburse the dealer that is of course if the dealer has qualified technicians to do the work.

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Old 05-22-2014, 09:07 AM   #9
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You can ship the TV back to the rv dealer and have them do the warranty work on it. That is what I have had to do with my defective DVD player since the dealer is 3 hours away. Just be sure to contact the dealer first. Insure and track to make sure things get where they are supposed to go.
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Old 05-22-2014, 10:19 AM   #10
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Getting the RV fever is a hard disease to shake but I sympathize with you guys that live so far from a rep because I doubt we would have even contemplated buying one with service being so hard to get. My dealer as I live is 20 minutes away and should I move, taking my coach with us of course, I won't put my roots down where I can't get some quality work done within a 45 minute drive. As far as shipping the T.V. If your going to ship it to the dealer you might as well send it back to the manufacture....warranty is the same....but what about those people who can't or won't even try to take it off the wall....convenient service is too important....even "coach net" is a better option they do warranty work as well.

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