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Old 04-13-2011, 10:01 PM   #1
Arn
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Typical Dealer After Warranty Expired

I had a new Concertone ZX75 installed under warranty last September, about 2 weeks before my trailer warranty expired. First time out after the end of warranty I had issues with some of the buttons on the unit not working. No big deal I thought, I can always use the remote. Then I thought about dead batteries or a lost remote so I called the dealer. "We'll get back to you" turned out to mean "get lost, you're out of warranty". Considering the unit was new in September I thought I could get them to replace it since my thinking was that it should have a warranty on it. Nope, not through them. It's too bad I saw the dealer through rose colored glasses until then cuz in hind sight I can see where they really didn't do many things in my best interest. Now isn't that typical...

Arn
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Old 04-13-2011, 11:02 PM   #2
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part of it is they do not make alot off of warranty work versus customer pay
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Old 04-14-2011, 07:03 AM   #3
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I'm gonna move this thread to the
tech talk, concertone forum.
You need to contact Bob Fields.
He's the Concertone rep who lurks there.
Maybe he can help you.

Good Luck!
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Old 04-27-2011, 09:24 AM   #4
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I saw this thread before, but did not comment as it seemed to be more about dealer service or warranty process, two topics I generally do not get into, but...

Warranty Process - When you buy any new vehicle (whether RV or Car), the warranty is managed by the selling dealer, not the manufacturer of the individual components (yes, there are exceptions to the rule in RV's). In our case, the Dealer manages the Warranty. This dealer did that and dutifully noted that his warranty is ending shortly – I thought that was being proactive and setting expectations properly.

There is never an automatic extended warranty because a part was replaced. The warranty period is from your ORIGINAL PURCHASE DATE. Now does that mean any of us expect the product to go bad again so soon? Of course not.

I am communicating with Arn off-line regarding his situation…
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Old 04-27-2011, 09:26 AM   #5
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Quote:
Originally Posted by sherdep View Post
part of it is they do not make alot off of warranty work versus customer pay
That may be the mindset of a very few, but I think most Forest River Dealers are outstanding and want to take care of the customer (and I have spoken to more than a few)...
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Old 04-27-2011, 10:19 AM   #6
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I appreciate you being here. It is good to know that we can get advice when needed. I know it would be easier and a lot fewer headaches if you just avoided this site, so thanks again, you are appreciated.
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