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Old 07-02-2016, 07:44 PM   #1
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VX7020 issues

My new Sunseeker has the VX7020 audio / nav unit. Im hoping someone can help with error messages I'm getting when trying to use the Nav. I can post pics of these messages if necessary. Basically though whenever I tap the touchscreen button to go to a destination the unit freezes and I get various messages re I/O, memory or cache.
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Old 07-02-2016, 10:16 PM   #2
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Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
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Old 07-03-2016, 06:33 AM   #3
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Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
I will try this later today and let you know. Thanks for the help!
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Old 07-03-2016, 03:37 PM   #4
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Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
Tried that but it didn't work. Thanks for the suggestion.
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Old 07-03-2016, 04:11 PM   #5
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The other suggestion to try I have seen on forums is to take the sd card and download from internet an update to the sd card then try the new update.
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Old 07-03-2016, 04:25 PM   #6
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try a hard reset . will need to remove all power to unit and then start up again .
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Old 07-03-2016, 06:28 PM   #7
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try a hard reset . will need to remove all power to unit and then start up again .
Thanks, I disconnected the chassis battery and restarted. Still getting the error messages.
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Old 07-03-2016, 06:32 PM   #8
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The other suggestion to try I have seen on forums is to take the sd card and download from internet an update to the sd card then try the new update.
I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
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Old 07-03-2016, 09:19 PM   #9
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I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
Hate to say this but it won't be the first Jensen to bite the dust . jensen is not exactly top of the line
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Old 07-03-2016, 09:47 PM   #10
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I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
Rather than update since it costs can you download and and reinstall on the sd card the version you have now?

Talk to Jenson first, wise choice.
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