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07-02-2016, 06:44 PM
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#1
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Senior Member
Join Date: Jul 2011
Posts: 904
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VX7020 issues
My new Sunseeker has the VX7020 audio / nav unit. Im hoping someone can help with error messages I'm getting when trying to use the Nav. I can post pics of these messages if necessary. Basically though whenever I tap the touchscreen button to go to a destination the unit freezes and I get various messages re I/O, memory or cache.
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former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-02-2016, 09:16 PM
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#2
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Senior Member
Join Date: Jul 2014
Posts: 144
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Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
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07-03-2016, 05:33 AM
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#3
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by chideock
Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
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I will try this later today and let you know. Thanks for the help!
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-03-2016, 02:37 PM
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#4
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by chideock
Don't know about the error messages but try removing the nav sd card while the unit is off, then power up with the card removed, then power down the unit, then reinsert the sd card and power back up the unit and see if that will reset the unit. Sort of like rebooting a computer.
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Tried that but it didn't work. Thanks for the suggestion.
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07-03-2016, 03:11 PM
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#5
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Senior Member
Join Date: Jul 2014
Posts: 144
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The other suggestion to try I have seen on forums is to take the sd card and download from internet an update to the sd card then try the new update.
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07-03-2016, 03:25 PM
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#6
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Senior Member
Join Date: Feb 2015
Location: in my new 29hfsxlr
Posts: 1,658
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try a hard reset . will need to remove all power to unit and then start up again .
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07-03-2016, 05:28 PM
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#7
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by northstar1960
try a hard reset . will need to remove all power to unit and then start up again .
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Thanks, I disconnected the chassis battery and restarted. Still getting the error messages.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-03-2016, 05:32 PM
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#8
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by chideock
The other suggestion to try I have seen on forums is to take the sd card and download from internet an update to the sd card then try the new update.
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I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-03-2016, 08:19 PM
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#9
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Senior Member
Join Date: Feb 2015
Location: in my new 29hfsxlr
Posts: 1,658
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Quote:
Originally Posted by ilmor
I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
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Hate to say this but it won't be the first Jensen to bite the dust . jensen is not exactly top of the line
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07-03-2016, 08:47 PM
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#10
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Senior Member
Join Date: Jul 2014
Posts: 144
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Quote:
Originally Posted by ilmor
I downloaded the software which is used to update the maps but I'll need to get a microSD card reader tomorrow. Then I'll see if the software can tell me anything. Before I spend $60 for a map update however I'll contact Jensen, naviextras.com and my RV dealer about this. Thanks for the suggestion.
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Rather than update since it costs can you download and and reinstall on the sd card the version you have now?
Talk to Jenson first, wise choice.
__________________
2016 Sunseeker 3010ds towing a 2013 Ford Explorer 3.5L AWD.
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07-04-2016, 06:09 AM
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#11
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by northstar1960
Hate to say this but it won't be the first Jensen to bite the dust . jensen is not exactly top of the line
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No problem, I knew that it was cheaper-Chinese when I was purchasing the motorhome.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-04-2016, 06:13 AM
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#12
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Senior Member
Join Date: Jul 2011
Posts: 904
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Quote:
Originally Posted by chideock
Rather than update since it costs can you download and and reinstall on the sd card the version you have now?
Talk to Jenson first, wise choice.
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Thanks and yes hopefully I can do that first
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-04-2016, 01:03 PM
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#13
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Senior Member
Join Date: Jul 2011
Posts: 904
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I've submitted a support ticket to Naviextras.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-06-2016, 04:49 AM
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#14
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Senior Member
Join Date: Jul 2011
Posts: 904
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Still waiting....
In the meantime, I see from the Naviextras software that I can install free updates to all my maps and clean up my SD card a bit to give it more free space. That may be all I need to do (hopefully), however I'll wait until I hear back from Naviextras before doing anything further.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-06-2016, 09:02 AM
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#15
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Senior Member
Join Date: Jul 2011
Posts: 904
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Naviextras has responded to my support request and has asked for some pics of the error messages. I sent them those. Waiting on a response.
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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07-07-2016, 04:01 PM
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#16
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Senior Member
Join Date: Jul 2011
Posts: 904
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After error checking the SD, installing the Naviextras software and installing all the updates it appears that everything is working fine now. Even got updated maps that are current.
Thanks everyone for your help!
__________________
former 2017 Forest River Sunseeker 2250SLE owner - replaced by a Pleasure-Way Tofino and then an Ontour 2.0
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