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Old 10-16-2016, 09:24 PM   #1
Senior Member
Join Date: Feb 2015
Posts: 174
Circle M Lancaster PA

Just got back from a stay at Circle M in Lancaster PA. This was a dreadful experience. I booked a site for 10-14 to 10-16. When I arrived they had no record of my reservation and told me my confirmation number would be meaningless to them as they are not able to look up reservations using it. They sent me into the grounds and told me to pick a Water/Electric site (I booked sewer as well) and to speak with someone the next day.

When I returned to the office the next morning the woman at the desk told me my reservation was for 10-18 to 10-20. I told her that was not right and showed her my confirmation email which had 10-14 to 10-16 to which she told me I must have made the reservation incorrectly and then tried to up-sell me to a 425/year thousand trails membership and kind of got mad when I said didn't want to join. She never even thought of apologizing for the error or doing anything that would have entailed performing basic customer service.

As for the campground, its okay, I didn't feel that it was anything to write home about. The store was very sparsely stocked, the employees were not really friendly and the site I was on (as were the others in my area) were really small. Overall I do have to say it's not a place I would return to and it made me not want to check out any of their other parks.
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