Flamingo Lake RV Park-Jacksonville, FL
I recently booked a trip to NE FL with then intention of staying one night in Jacksonville, and 3 nights in St Augustine.
I booked a night a Flamingo Lake in Jacksonville, but when I arrived the Security guard informed me that I could not check in because it was after midnight. I informed him that when I made the reservation I told the person that took my info that I would be arriving late, and due to an accident on I75 it ended up being later than I expected.
He said that if he let me in he would be written up so he was not willing to take that chance. it did tell me that I could park in the lot across from the Park(which was also owned by the park) for the night. Since it was late and I was tired...I did.
The next morning I went to the office and told them what happened, and the person at the desk literally held up my reservation and said "don't worry about it, you won't be charged for the night." I thanked him and we headed out for St Augustine.
Fast forward a few days, I was checking my credit card activity and low and behold, I see a charge for Flamingo Lake for one night stay at the full rate (never mind I am a Good Sam Member and should have gotten a discount) after the Desk clerk told me I wouldn't be charged.
I called the park and asked why it happened, and the person on the phone indicated that since I didn't show up before midnight, it was considered a no show or cancellation so I was charged.
I reminded him that I did show up, but wasn't allowed in the park, to which he replied since it was after midnight it was technically the next day so it was a no show.
I asked where was it in their reservation policy that you HAD to arrive before midnight, to which he replied its in there somewhere.......(it is not, I checked).
after several calls, emails and more calls I ended up calling the credit card company and had them to reverse the charges. I am still waiting on the results, but I am not a happy camper with Flamingo Lake. I believe this is the 1st campground that I have been to that didn't have after-hours self check in.
2014 Georgetown XL 352QS
2013 Days Camped-10 (in a rental)
2014 Days Camped-52
2015 Days Camped-53
2016 Days Camped-32