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Old 08-09-2016, 03:09 PM   #1
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Chevy 2500HD Horror Story

Bought the truck new to pull a 26DBH hoping for reliability. I got stuck on my way back from the Grand Canyon with ABS, Stabilitrak lights and a trailer brake failure warning. Took it in for warranty repair six times but have the same problem on every trip. GM refused to repurchase the truck they can't fix. GM customer service is no help. I will never buy a GM vehicle again.
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Old 08-09-2016, 03:22 PM   #2
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Stock or aftermarket brake?

In my Suburban manual there is a section that says if an aftermarket brake is installed to not use the towing mode even though the vehicle has it. May be causing the problem?
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Old 08-09-2016, 03:38 PM   #3
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I am curious. What did the service department repair on the six visits for the same problem? When does the symptoms show up? Only when you plug the trailer in?
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Old 08-09-2016, 03:50 PM   #4
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No aftermarket brakes on the trailer or TV. The problems started with 2500 miles on the truck, always when towing. I got a different story every time I brought it in. Rear wheel bearing play out of tolerance, trailer brake control module, chassis control module. Brought it in with the trailer twice and they looked at the trailer wiring. They would clear the codes and hand me the keys only to have it come back again, and again, and again, and again, and again.
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Old 08-09-2016, 03:53 PM   #5
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The truck has an integrated brake controller if that's what you meant by aftermarket brakes.
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Old 08-09-2016, 03:55 PM   #6
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Sorry to hear this, I have the same truck and it has been great. Hope you did not take it to there same dealer every time, cause if they can't do it on the second chance I'd take it to another one.
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Old 08-09-2016, 03:56 PM   #7
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Have you tried a different dealer?
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Old 08-09-2016, 04:00 PM   #8
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Quote:
Originally Posted by bridgekev View Post
No aftermarket brakes on the trailer or TV. The problems started with 2500 miles on the truck, always when towing. I got a different story every time I brought it in. Rear wheel bearing play out of tolerance, trailer brake control module, chassis control module. Brought it in with the trailer twice and they looked at the trailer wiring. They would clear the codes and hand me the keys only to have it come back again, and again, and again, and again, and again.
That's a pita. I know what I would do. If it only crops up when towing I would reset the computer then try telling a different trailer.
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Old 08-09-2016, 04:01 PM   #9
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Find out what codes are being set. You can have them read at most auto parts stores.

It's my understanding that ABS/Stabilitrack lights will disable the trailer brakes, so I suspect there's no real problem with them.

Also, try another dealer. Is there a GMC dealer nearby? They'll work on it.
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Old 08-09-2016, 04:04 PM   #10
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Yes and how frustrating.
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