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Old 11-06-2014, 12:32 PM   #11
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That is not always so, I bough my 2012 V-Cross 275 fiver from a dealer that is less the 10 miles from my ranch and when I called to have a few small items looked at they told me about 6 weeks but they gave me a date to bring it in that was two months away!
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Old 11-06-2014, 02:13 PM   #12
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Quote:
Originally Posted by Dogcart View Post
Do not understand...you buy a car at the fraction of a cost of a brand new motorhome and you call a dealer and you go get your warranty work done....that simple. You buy a brand new Georgetown XL at a dealer 250 miles from home and you have a few issues....you call a local dealer who gives you a Nov 20th service date and then he asks if you bought it there. When you say no he then says sorry...call back in December after our busy season is over. I then call my dealer and he calls me back to say that all the dealers in NJ and Pa are too busy and they told him that in mid Dec to mid January they would look at it. Am I the only one that has experienced this? I know some manufacturers require all dealers to treat all customers with same respect if they want to sell their line.
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Old 11-06-2014, 02:32 PM   #13
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Like everyone else said it's pretty much the norm for the RV industry.

My last trailer was a Keystone Montana where I bought it 400 miles away to save some bucks.. The very next day after I brought her home the furnace failed where no dealer near me would look at it for 3 or 4 months.

Give FR a call and see what they can do for you. This is something they obviously deal with every day. For me Keystone authorized a mobile repair guy to do the work which he did the next day.

I'm sure FR will help solve your issues!
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Old 11-06-2014, 04:27 PM   #14
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The fact that you have a product that by its very nature is meant for travel should make one think that there would be a suitable system of warranty support but alas we are so willing to accept this.
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Old 11-06-2014, 06:46 PM   #15
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The answer is obvious. Start your own RV manufacturing business. Make sure you build into your sales price enough money to pay any of your dealers enough money to encourage them to take on warranty work, or for better workmanship and quality control upfront (actually the cheaper of the alternatives). See if you can generate enough sales at the higher price to be profitable.

In the '70s, the Japanese were able to prove that customers would actually pay more for a Toyota or Honda (than Ford, Chevy, or Dodge) for the better build quality. Then Detroit actually started improving their quality. But the cost of a new car has far outpaced inflation - you are paying for that improved quality.

An RV has all the systems of a small house, and then has to have a mobile frame under it, as well. To be brutally honest, just building a finished one car garage would cost more than I paid for my A122 - and the garage doesn't have a bed, stove, or fridge. The garage would be built better and will last a lot longer, but it's not cheaper.

just my thoughts
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Old 11-06-2014, 09:16 PM   #16
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I can see some dealers being A holes about wanting to do warranty work only on their sold units 1st. And as a buyer from that dealer that would make me happy. I wouldn't want my unit sitting there for an extra couple weeks cause someone bought from another dealer.

Also most of the RV dealers I've been to can only accommodate a few RV's at a time. They're not like auto dealers that have huge service bays that hold 15-20 cars. Only being able to work on a few at a time and having several waiting to be worked on, I could see a back log. Granted some can be worked on out in the lot. But dealers only have so many tech guys.
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Old 11-06-2014, 10:15 PM   #17
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The RV industry is very predatory, and stupid. My local dealer refuses to sell anywhere near market prices on his units just because HE IS LOCAL TO ME. Of course, when I spend my money out of town he will cop an attitude.
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Old 11-06-2014, 10:21 PM   #18
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RV dealers are more like Grocery stores than car dealerships.

They are independently owned store fronts that just happen to sell that brand of goods. They can change tomorrow and sell Keystone.

You will never see a "Forest River Dealership" sign out front.

It is always "Happy Valley RV" or some such drivel.
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Old 11-07-2014, 11:22 AM   #19
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They even put it in their brochures....
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Old 11-07-2014, 11:39 AM   #20
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FR dealers obviously don't care and apparently can't get parts from FR. I took mine in for warranty service, it was back burnered four weeks, now 3.5 months later and a somewhat threatening call from me now we have parts. I'm taking it in after my Thanksgiving trip, we'll see if I can camp by springtime.

Cash work trumps warranty until you threaten them. When I take my unit in I'm going to inform the general manager that I will never darken their door again, not for a new rig nor a jug of antifreeze. Other dealers might be the same way but I know my local FR dealer frankly doesn't care.
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