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Old 11-05-2014, 05:35 PM   #1
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Angry Discouraged Forest River owner

Do not buy a car at the fraction of a cost of a brand new motorhome and you call a dealer and you go get your warranty work done....that simple. You buy a brand new Georgetown XL at a dealer 250 miles from home and you have a few call a local dealer who gives you a Nov 20th service date and then he asks if you bought it there. When you say no he then says back in December after our busy season is over. I then call my dealer and he calls me back to say that all the dealers in NJ and Pa are too busy and they told him that in mid Dec to mid January they would look at it. Am I the only one that has experienced this? I know some manufacturers require all dealers to treat all customers with same respect if they want to sell their line.

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Old 11-05-2014, 05:38 PM   #2
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Pretty much par for course in the RV industry. Unfortunately what you were told is normal for most.

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Old 11-05-2014, 05:41 PM   #3
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And the manufacturers don't seem to give a rip! They say nothing they can do about it...funny auto manufacturers don't sing that tune...RV industry has alot to learn!
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Old 11-05-2014, 05:44 PM   #4
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Seems to be he norm..they are more focused on selling units and straight repairs and put warranty work on the back burner..unless you brought the unit from them.. Try finding a small operation that specializes in repairs..and see if they will work with FR ..
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Old 11-05-2014, 05:58 PM   #5
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One of the benefits of buying local! I rolled the dice and purchased three hours away to save $! I think if I was a dealer, I would also take care of my customers first! When I had my Harley it was the same. They would put me ahead of others who had not purchased from them.
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Old 11-05-2014, 05:58 PM   #6
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Hello and welcome. Sorry you are having troubles with your Georgetown. Unfortunately, what you are experiencing is quite normal with rv dealerships for any manufacturer. It doesn't make it right or good, it is just the way the twisted world of rvs works.
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Old 11-05-2014, 06:14 PM   #7
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And the manufacturers don't seem to give a rip! They say nothing they can do about it...funny auto manufacturers don't sing that tune...RV industry has alot to learn!
Cars are a necessity these days, RVs are not. If they were, the situation would be much different.
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Old 11-05-2014, 06:24 PM   #8
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Sorry to hear of the problems. We found a local Mom & Pop little RV business and we just love those folks...quick to answer any questions and concerns and have already fixed two issues under warranty. (The have nothing but good things to say about the support they get from Forest River and I've noticed many of their units are from them.)
I think the RV business is a bit different than the new car business. Most folks buy new cars every 4-6 years while most RV owners keep their babies for 2-3 times that long.
But don't get discouraged...the loudest baby bird gets the worm so continue making phone calls until you get someone to help.
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Old 11-05-2014, 06:48 PM   #9
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Call FR and get approval to have the work done by another dealer; pay for the work, email a scanned copy of the invoice for work to FR, and within a week you will most likely get a check.
I did it with my 228 and the process was quick and easy.
Also, this is the busiest time for RV dealers. People primarily travel during the summer months, and have service performed during fall/winter/spring. That's why all the dealers are busier than hades.
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Old 11-05-2014, 07:04 PM   #10
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not a bad idea to look for non dealer repair shops and ask if they are set up to do warranty work for might be surprised and prob better work then the dealership because they might have some pride in there work were most dealers don't! lol

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