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Old 03-10-2011, 06:22 AM   #1
Wanna Be Camper
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Join Date: Mar 2010
Location: Moose Jaw, Saskatchewan
Posts: 2,372
Got a call from Blue Ox Hitch Company yesterday.

I was kind of suprised yesterday afternoon. Answered the phone and it was the Blue Ox Hitch company, they mentioned us getting a Sway Pro hitch last July and just wanted to discuss how we liked or disliked it after a season of using it. I talked to the gentleman for about a 1/2 hour about the hitch and if there were any things we would like to see changed etc. He then went on and discussed our dealer as I told him we had got the wrong bars last year (1500lb vs 1000lb) and that Minard's exchanged them no cost no questions asked. So he was very impressed with Minard's level of customer satisfaction as well. It is really nice to purchase a product and get that kind of attention and caring about how their product performs as well as wanting feedback to any changes that may be required.

So to sum up, I definately recommend the Blue Ox Sway Pro hitch more than ever.

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Old 03-10-2011, 06:59 AM   #2
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Join Date: Jan 2011
Location: Columbus, Ohio
Posts: 533
That is good to hear. I bought one recently to use with my new camper. Cant wait to try it out...

2004 Chevy Avalanche Z66 W/Transmission Cooler
2011 Grey Wolf 28BH
Blue Ox Sway Pro WDH
2 Beagles (Snoopy & Dexter)

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Old 03-14-2011, 08:03 AM   #3
Wanna Be Camper
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Join Date: Mar 2010
Location: Moose Jaw, Saskatchewan
Posts: 2,372
Further to the original call, I got an email from the VP as well as the promised call on a Sunday no less. There truly are still companies that care about their customers and products. And I have to say the new rotating latches are sweet.

Good morning! Thank you for taking the time to provide us feedback on our Sway Pro. I'm very happy that you are enjoying it. We do have the new rotating latch available and I will have Michael Swan on our customer care team contact you this weekend regarding this new feature.

Thank you for being our customer. If you are ever traveling through Northeast Nebraska, please stop by our factory. You can enjoy a factory tour and stay in our full hook-up Blue Ox RV Park - complements of us. In the summer we also treat our customers to cook out and ice cream on designated days. So if you are planning on passing through this summer, please make sure and ask about this schedule.

Thank you for being our customer and safe travels!

Ellen Kietzmann
Vice President
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blue ox

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