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Old 04-04-2016, 06:17 PM   #1
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Hensley Arrow: Guess what the problem is

Im just going to leave this picture here for speculation. I will address each "guess" as to whats going on as the thread progresses...

TV is a 2016 Ram 2500
TT is a 2016 Solaire 317bhsk

The only information I am going to divulge is this picture was taken after a 40' jaunt down my driveway going forward.

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Old 04-04-2016, 06:24 PM   #2
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: No idea how a Hensley is suppose to work, but this one looks a little "CattyWampas"
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Old 04-04-2016, 06:37 PM   #3
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It is, indeed, a little "CattyWampas"
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Old 04-04-2016, 06:51 PM   #4
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Question

Jack hit the driveway and bent the TT tongue?
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Old 04-04-2016, 07:04 PM   #5
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One of the chain is stuck between locking mechanism......
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Old 04-04-2016, 07:14 PM   #6
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Another newbe mistake I guess Later RJD
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Old 04-04-2016, 07:16 PM   #7
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Only cause this is where's Waldo.... Seams like a big camper like that should have had an electric hitch ( maybe then one would be more willing to retrieve Jack entirely ) love what I've herd about the Hensley so far ( not including price) but since TV is a 2500 was it worth the expence?
That said we all make mistakes, sounds like this one is result of Jack pounding pavement??? If not please advise as myself included would apreciate any and all info about a product such as this before spending that amount of Green....
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Old 04-04-2016, 07:20 PM   #8
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Looks normal for the start of a turn. That's how mine looks.
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Old 04-04-2016, 07:32 PM   #9
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Quote:
Originally Posted by Ford Idaho View Post
Jack hit the driveway and bent the TT tongue?
No.

Quote:
Originally Posted by fonzie View Post
One of the chain is stuck between locking mechanism......
No.

Quote:
Originally Posted by aceinspp View Post
Another newbe mistake I guess Later RJD
I must conclude that you are in the "jack hit the driveway" camp with the ambiguity of your guess.

But we all know what "they" say about assumptions....

Quote:
Originally Posted by john5646 View Post
Only cause this is where's Waldo.... Seams like a big camper like that should have had an electric hitch ( maybe then one would be more willing to retrieve Jack entirely ) love what I've herd about the Hensley so far ( not including price) but since TV is a 2500 was it worth the expence?
Surprisingly the manufacturer rated dry tongue weight is only 650 pounds or so. Axles are set, what appear to me, a bit more forward than other TT I have seen. Prior to picking the TT up, I was all set to replace the manual jack with a power jack.... But I'm not that lazy, yet. Still capable of manually raising and lowering the jack.

Quote:
Originally Posted by john5646 View Post
That said we all make mistakes, sounds like this one is result of Jack pounding pavement??? If not please advise as myself included would apreciate any and all info about a product such as this before spending that amount of Green....
I must also conclude that folks failing to completely raise a jack is fairly commonplace? I turned 42 this year, Ive been pulling trailers or all sorts since I was 16. I have held a Class A CDL for almost 22 years. I have NEVER had a "jack hit the pavement" incident.

Unfortunately I can not offer any long term advice on the Hensley, so far all Ive done is pull it home. I am currently in the process of upgrading the 12v system prior to putting the trailer into service.

But to answer your question.... I invested in the Hensley not for the weight distribution... The Ram can handle the tongue weight. I invested in it for the sway control. My wife and kids are worth more to me than a standard sway control system and this is a long trailer. Also, and this is a benefit I did not realize until I brought the trailer home. We have a turnaround/parking are up near the house. Its almost not big enough to turn the truck around in sans trailer. I was all set to unhitch and use my tractor to maneuver the TT into its resting spot. The added turning ability the hitch adds allowed me to turn the TT around in the same area that is just a bit big enough to turn the truck around in. AND there is a tree right in the middle of the parking area. That alone is worth its weight....
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Old 04-04-2016, 07:34 PM   #10
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Originally Posted by BessieHunter View Post
Looks normal for the start of a turn. That's how mine looks.
That is the most common guess and one I would also make upon first glance.

Picture was taken after driving, forward, 40' (give or take) straight up my driveway. Truck and trailer are in line with one another.
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Old 04-04-2016, 07:36 PM   #11
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Hint please, I have to be in bed when the streetlights come on.

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Old 04-04-2016, 07:42 PM   #12
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I...I will address each "guess" as to whats going on as the thread progresses...
Not doing that, just prolonging and not explaining a thing,
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Old 04-04-2016, 07:44 PM   #13
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Hint please, I have to be in bed when the streetlights come on.

I don't have one. The problem has not been found. When we decided to invest in this hitch, I called Hensley since they are only an hour or so away from me and said I wanted to come pick up the hitch rather than have it shipped to me. Terry offered their display unit to me with the snap up brackets for $200 off so I took it. This is the hitch you can see Terry using in their youtube videos. The only thing I can come up with on my own is it just needs to be used... Perhaps the grease has dried up a bit but it doesn't feel bad when moving the head by hand.

Terry at Hensley told me that my struts may not be adjusted correctly. Although they measure equal from the center of the coupler back to the corners of the trailer frame. He also told me the head wont necessarily self center, it may take a bump turning left or right to get it out of the position its currently in. One of the odd things I noticed is when turning on the back-up camera and driving straight forward the hitch stayed in the position it is in in the picture.
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Old 04-04-2016, 07:45 PM   #14
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That is the most common guess and one I would also make upon first glance.

Picture was taken after driving, forward, 40' (give or take) straight up my driveway. Truck and trailer are in line with one another.
If the truck and trailer are in line with one another as you say. Then the hitch is no longer completely attached to the truck.
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Old 04-04-2016, 07:45 PM   #15
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Not doing that, just prolonging and not explaining a thing,
Were only at the start of page 2!!
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Old 04-04-2016, 07:46 PM   #16
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If the truck and trailer are in line with one another as you say. Then the hitch is no longer completely attached to the truck.
I can assure you everything is attached where it is supposed to be. Nothing is broken, creaking, bent, disfigured etc.
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Old 04-04-2016, 07:48 PM   #17
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And for the folks that would rather read the last page rather than enjoy the story....

I don't have a resolution. I find this "situation" puzzling since it doesn't make sense. I posted this over on another RV forum and no one could come up with an answer either....
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Old 04-04-2016, 07:48 PM   #18
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The angle of the pic is hard to tell. There is another option, the tongue on the trailer is bend up. This would be visible from a side shot.
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Old 04-04-2016, 07:52 PM   #19
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The angle of the pic is hard to tell. There is another option, the tongue on the trailer is bend up. This would be visible from a side shot.
When you say "bend up" Do you mean physically damaged or the front of the trailer is tipped up, trailer not level?
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Old 04-04-2016, 07:56 PM   #20
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That is the most common guess and one I would also make upon first glance.

Picture was taken after driving, forward, 40' (give or take) straight up my driveway. Truck and trailer are in line with one another.
Maybe it's the picture, but I ain't buyin' that they're in line.

Trailer tongue is not "horizontal" in the pic, but is pointed somewhat UP. The receiver of the truck is also not "horizontal" but is pointed somewhat UP. That tells me they are not "in line;" truck is rotated in relation to the trailer.
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