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Old 08-16-2016, 03:47 PM   #1
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How Can This Even Happen?

This is not RV related.

First, a little history: in 2014 I bought a used 2013 Ford E-250 van with 8,000 miles on it for use with my business. It now has 27,000 miles on it and the transmission just died.

I had it towed to a transmission shop to get the transmission repaired or replaced and was very surprised when the shop called my wife and told her that it had the wrong transmission in it. They said the transmission installed by Ford at the factory is for a Ford F-150 and not an E-250. The shop called Ford and Ford admitted to the shop that they were aware of the problem and that several 2013 E-250 vans have this problem. They said they have a large stock of the correct transmission in anticipation of the problems coming their way. Ford said they would replace the transmission at no cost, so off to the Ford dealer my van went. It will be there for a couple of weeks waiting for delivery and installation of the correct transmission.

There are no recalls or service bulletins regarding this problem and if not for an honest transmission shop, I would be out some big bucks. I am already out several hundred dollars for towing, diagnostics and van rental, which Ford will not cover, but at least I don't have to pay for a new transmission and its installation.

How is this possible? Would an F-150 transmission really bolt right onto an E-250 engine (not sure which engine it is)? Why wouldn't there be a recall or service bulletin? Before it went to the transmission shop, my regular mechanic called Ford with the VIN and asked if there were any known problems and Ford said there weren't. Why would Ford not make their customers aware of this? Why did it take a savvy transmission tech to call out Ford on this?

Bruce
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Old 08-16-2016, 04:39 PM   #2
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If you have the wrong tranny you probably have the wrong driveshaft and rear axle as well. Assuming everything you say is true, Ford is simply being dishonest with it's customers.


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Old 08-16-2016, 04:58 PM   #3
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Ford issues

This is not to bash Ford in any way, but as we consumers generally trust our manufacturers to be honest and deliver us a good product, we have been cheated many times. The manufacturers "role the dice" and hope they will not have to pay the piper for a fault they create. It puts money in their pockets.
My brother had a Ford F-150 truck that was one of many that had the wrong AC system installed. Ford played dumb during many warranty issues for that system. My brother, being a stubborn person, filed a lemon law suit. It is only then that ford sent a factory engineer to his dealer to fix the problem. He got the correct AC system installed for free and had no further issues. When talking to the engineer (brother is a police officer), the engineer admitted Ford knew about the problem from the factory, and that his truck was supposed to be sent to a dealer in the northern states, not the Arizona market. He bought his truck brand new in Arizona, so Ford's initial "Fix" to hide the truck in a cooler northern state, backfired big time.
More than likely, you use your truck/van as it was intended with the heavier loads that a 3/4 ton unit experiences, Ford bet that van would be used in "lighter" roles and rolled the dice. They lost.
More than likely, they ran out of the correct transmission on assembly day and rather than shut down the line, they resorted to installing what parts they had available to keep the lines rolling.
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Old 08-16-2016, 05:03 PM   #4
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They may not have known about the problem at that time. As for recalling them, it is not a safety issue so they are not required to recall it. If the issue is not widespread enough for a full blown recall they may just be handling them on a case by case basis or have not put the recall or campaign together as of yet. The engine in the f150 is the same as the E250 if it is a 4.6 or 5.4. There is no difference. As far as the axle goes if it is an 8 lug it is the correct axle.


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Old 08-17-2016, 12:30 PM   #5
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Ford vans are completely different then the pickups. Meaning a 150 to 250 on the van is a minor changes compared to how different a f150 is to a F250. What motor do you have? There are 2 possible transmissions available on the 5.4 and I don't think 150 or 250 is the difference. I don't know about this particular van but in the past most makers would offer a "heavy duty" transmission as an option or include it with certain packages. Not always was it part of a payload package which is more what the E250 is compared to the E150.

Was your old transmission a 4 or a 5 speed? For comparison the F250 truck only had a 6 speed possible in 2013.
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Old 08-17-2016, 12:58 PM   #6
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Quote:
Originally Posted by nomad297 View Post
This is not RV related.

First, a little history: in 2014 I bought a used 2013 Ford E-250 van with 8,000 miles on it for use with my business. It now has 27,000 miles on it and the transmission just died.

I had it towed to a transmission shop to get the transmission repaired or replaced and was very surprised when the shop called my wife and told her that it had the wrong transmission in it. They said the transmission installed by Ford at the factory is for a Ford F-150 and not an E-250. The shop called Ford and Ford admitted to the shop that they were aware of the problem and that several 2013 E-250 vans have this problem. They said they have a large stock of the correct transmission in anticipation of the problems coming their way. Ford said they would replace the transmission at no cost, so off to the Ford dealer my van went. It will be there for a couple of weeks waiting for delivery and installation of the correct transmission.

There are no recalls or service bulletins regarding this problem and if not for an honest transmission shop, I would be out some big bucks. I am already out several hundred dollars for towing, diagnostics and van rental, which Ford will not cover, but at least I don't have to pay for a new transmission and its installation.

How is this possible? Would an F-150 transmission really bolt right onto an E-250 engine (not sure which engine it is)? Why wouldn't there be a recall or service bulletin? Before it went to the transmission shop, my regular mechanic called Ford with the VIN and asked if there were any known problems and Ford said there weren't. Why would Ford not make their customers aware of this? Why did it take a savvy transmission tech to call out Ford on this?

Bruce
Hello Bruce, I worked for General Motors 18 years on the assembly line and 21 years at Toyota as a maintenance repairman and supervisor. All I can say is stuff happens. Some times the stuff is accidental and sometimes it is fraud. Good Luck.
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Old 08-17-2016, 01:15 PM   #7
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Ford should be sued for this. They admit to knowing they have this problem, yet failed to issue a recall. Just another reason why I will NEVER purchase a Ford product.
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Old 08-17-2016, 03:03 PM   #8
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These issues are across the board, not just Ford. A year and half ago, on the way home from a ski trip in Vermont, my Chevy 1500 ZR1 died on the highway 14 times! It would go into engine default, run but no acceleration. Had to shut it off, pull key out, open door and then re-start truck. sometimes in ran for a few miles while other times it would run for just a few blocks. Barely made it home. When it was towed to the dealership and in the shop. I found out that there was a silent recall on an accelerator control valve that they would replace no charge but only if you had a problem with it, no blanket recall! I asked them how they were going to compensate me for the anxiety and frustration I experienced on the highway in the middle of winter and the service writer just smiled! So now, whenever I experience a problem with my vehicles, I push to find out if there is any kind of recall.

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Old 08-17-2016, 03:04 PM   #9
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Tort, I have to chime in. I have worked in the automotive industry for many years before moving away from Michigan. Ford is not the only auto manufacturer that has done that sort of thing, EVERY ONE OF THEM HAS. GM was probably the worst offender of the batch. Nissan and Toyota has had their share as well. While we are at it, let's include every Camper manufacturer.

So, based upon your statement about suing Ford, or never driving one because of the poster's problem, What will you do for transportation?
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Old 08-17-2016, 04:12 PM   #10
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Quote:
Originally Posted by tort1305 View Post
Ford should be sued for this. They admit to knowing they have this problem, yet failed to issue a recall. Just another reason why I will NEVER purchase a Ford product.
Sued ah the american way. Maybe not everyone associated with Ford knew about this. How many vans are still running just fine with this transmission? I googled this issue and found no articles.
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