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Old 11-25-2015, 10:08 PM   #1
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PullRite problem

I am in PA and the capture plate broke for my hitch. Looks like the one side was welded and the other was just tacked on. The hitch turned while going down the hiway. And it was allmoßt impossible to unhook. PullRite said they will ship one to my house. 400 miles away in NC. As you can see the difference and the mounting is also bent
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Old 11-26-2015, 09:04 AM   #2
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Wow, that is ugly. Sorry to hear. I have issues with my capture plate getting loose. I have to tighten it every few days of travel. Sure hope it never breaks as yours did.
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Old 11-26-2015, 09:41 AM   #3
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I'd have them ship it to the campground where you are located. Don't understand why they'd have a issue with that. I know some companies have problems with delivering to a "business", however, seems to me they at least need to make an exception in your case and situation!
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Old 11-26-2015, 09:55 AM   #4
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I agree with rschleder. I think your problem is very unusual, however. I know the capture plates are different for each application and have different mountings, but Pullrite should be all over a faulty welding issue.
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Old 11-26-2015, 04:22 PM   #5
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They offered but we have to head home on Saturday. They did call all the dealers in a 100 mile range and none of them have the right plate in stock. There is a welder staying in the campground that has his welding rig he is working on a pipeline job he is fixing in the morning.
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Old 12-05-2015, 05:43 PM   #6
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Well it is the next weekend and the capture plate never arrived and I had to cancel our trip this weekend.
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Old 12-05-2015, 10:18 PM   #7
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Took the hitch to a local PullRite dealer today. Was told that there is damage to the jaws that are bent and nawing. Also the pin has nawing. Won't be able to tell if there is damage to the slide till it is taken apart. It appears that the hitch turned sideways while going straight so that when the truck turned the slide was forced back into position.
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Old 12-10-2015, 11:08 AM   #8
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Have not received my capture plate yet so we are done for the year.
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Old 12-17-2015, 07:34 PM   #9
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PullRite is saying that the failure is due to lack of lubrication. Well send me out of good faith a hitch head and a capture plate if I pay shipping. Dose this look like lack of lubrication? This is bull good product but they won't stand behind what is a defect.
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Old 12-17-2015, 08:54 PM   #10
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I hate that you are having problems with the capture plate...I will be sure to check the bolts before I pull this spring cause I have not given it much thought. I do lub with WD-40 as required maybe too much but who knows what is excessive.
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