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Old 08-16-2013, 02:57 PM   #1
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Reese R20 Bushing Failures

My Reese R20 is about 10 months old with just over 3100 miles on it. My pin weight is about half of the 5k it's rated for.

I noticed that it was very stiff in pivoting front to back at the end of my last trip. When I took the top off I found that the big yellow bushings were deformed and even split. I had noticed the deformation before and was rotating them to try to even that out. Now they're unusable.

I called Reese customer support and they were extremely helpful. I will have new ones in the mail by tomorrow. (They seem to be aware of this problem and have improved them or are looking to improve them.) This hitch gives a very nice ride and I'm sure the softness of these bushings is a lot of the reason for that.

If you have an R20 (or R16) I suggest you take a look at your bushings.
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Old 08-16-2013, 03:02 PM   #2
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Quote:
Originally Posted by BarryD0706 View Post
My Reese R20 is about 10 months old with just over 3100 miles on it. My pin weight is about half of the 5k it's rated for.

I noticed that it was very stiff in pivoting front to back at the end of my last trip. When I took the top off I found that the big yellow bushings were deformed and even split. I had noticed the deformation before and was rotating them to try to even that out. Now they're unusable.

I called Reese customer support and they were extremely helpful. I will have new ones in the mail by tomorrow. (They seem to be aware of this problem and have improved them or are looking to improve them.) This hitch gives a very nice ride and I'm sure the softness of these bushings is a lot of the reason for that.

If you have an R20 (or R16) I suggest you take a look at your bushings.
Thanks for sharing this info!

When I was shopping fixed hitches, this model was at top of list because of the bushing design...glad to see Reese helping you out on this issue
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Old 08-20-2013, 04:50 PM   #3
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I just got back from a trip and have the same problem, mine are not as bad. I e-mailed Reese on Monaday and I will have the new ones Thursday. I was going to post after I changed them out. My hitch is the R16K, and my weights are way below the hitch limits. I figures thier was a problem because they did noy hessiate to send me new ones. My hitch is 9 months old and less than 2K on it.

How hard are they to change?


You can see the gap on top of the washer...

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Old 08-20-2013, 05:09 PM   #4
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I just received my "isolator kit" today. Not only does it include the bushings I showed, but the metal bushings that go thru them and the pins and locks that holds it all together. AND the bushings for the other axis (much bigger yellow blocks) as well.
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Old 08-20-2013, 05:16 PM   #5
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I just received my "isolator kit" today. Not only does it include the bushings I showed, but the metal bushings that go thru them and the pins and locks that holds it all together. AND the bushings for the other axis (much bigger yellow blocks) as well.

When you do it, let me know how you make out. It looks like they should just slip out and the new ones in? I hope......
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Old 08-20-2013, 05:36 PM   #6
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When you do it, let me know how you make out. It looks like they should just slip out and the new ones in? I hope......
Yea, it's trivial to do. I take the head off of mine after every trip 'cause its too heavy to lift as one piece. Usually one of the bushings falls out.
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Old 08-22-2013, 03:35 PM   #7
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I got my parts from Reese today and made the repair, Done in about 10 minutes.

Not only did they send me new bushings, bolts and washers, they also sent me a new light blue cast piviot piece.

So hopefully this takes care of it. I will be watching it closely!!!!
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Old 09-26-2013, 07:25 AM   #8
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Updated Bushings working?

I'm curious how your R16 Reese head bushings ordeal is working out. I'm seriously considering the R16 in the near future. I'd welcome any comments overall you might have about the R16 (R20) design. Thanks. -George-
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Old 09-26-2013, 11:52 AM   #9
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Repair went easy. I like the hitch. Hooks up and disconnects well. I have the slider but don't need it so I am going to go to regular legs. Hopefully that does not change anything.
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Old 09-28-2013, 03:24 PM   #10
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Upgraded to R20...WOW!

I had a 16K slider Reese as included with my purchase. It wouldn't slide and, long story short, I upgraded to R20. Due to the fact that the original hitch seemed to be self-destructing with my 36CKTS and F-350 Reese was kind enough to allow me to pay only the difference and they picked up the labor as well. After I convinced the dealer (VERY well known in NC) that my new HD rails (I also opted to pay difference from "regular" rails) required a specific bracket (3rd time hitch "install" now) I can't be more pleased. I have 300 miles on this monster (yes, I'm watching those bushings) and what a difference! Chucking is all but history compared to the 16K. I have about 3000# on the pin so we're running about 60%. Was going to upgrade to the R16 slider but went the extra notch for the "20" and am glad. If you opt for those heavy duty rails too (Reese #30153 as I recall) make sure you insist on vehicle specific brackets or you're wasting your money. It took a lot of convincing, some Reese printouts and email but they (the dealer) finally admitted I'd done my homework...but never their lack of knowledge. Anyway, again, am very pleased with the R20 so far. It's a strong beauty! Wish they'd have offered the upgrade at the sale (this is my first 5W) and I would have bought it then and saved two additional "installs".
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