Originally Posted by MuskyD
I was told that my trip for the 4th of July most likely will not occur....are you kidding? I brought it in for the tongue jack repair on the morning of June 18th, I cannot expect to use the NEW RV on June 30 or July 1st. I bought this RV early May, used it once on Fathers Day weekend and the jack broke. Now I am told to not expect to use it for a 4th of July camping trip. Wow? Any input?
3-4 weeks for a warranty repair seems to be the norm...
One of our Trail Express tires completely seperated from the side wall in May. Called the dealer - he said bring it in on June 9th. FR agreed to warranty the tire even though it was a month past the warranty from Lionshead ( the tire supplier). Felt good about that - until 2 weeks go by and no tire. Had a trip planned and wasn't happy. The dealer "found" me a spare in the shop or off a used unit on the lot. So at least we could use it. Still waiting for the tire. So, net result, went 80 miles round trip to drop off. 80 miles round trip to retrieve with the loaner tire, still need to go 80 miles round trip to swap that for my new tire. Cost of that is probably more than the tire is worth.
And, the kitchen faucet also had an issue from work the dealer did in the fall. Not a warranty item. They had the part in 3 days and installed it the day it arrived. So, at least in this case, I do think the issue is with the factory. We've had no issues getting warranty items approved, but if parts are required, it takes a while.
I would try asking them if they have any way to get you going for your trip, and otherwise, the suggestion to buy a cheap manual jack is probably better than missing your trip.