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Old 06-26-2014, 12:47 AM   #1
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tongue jack stripped

Brand new 2014 Rockwood Roo 19, first time out- the tongue jack stripped. To make matters worse, after bringing it to the dealer, "camping world" they sat on it for a week. When I called to follow up on it, I received the "we just received approval to do the repairs from Forest River" and its okay to do the repairs. I followed up with a call the following day to see if they needed to order parts which may delay the repair. The response was "we just received an okay this morning to order the parts for the repair, but we put a rush on the parts". I was told that my trip for the 4th of July most likely will not occur....are you kidding? I brought it in for the tongue jack repair on the morning of June 18th, I cannot expect to use the NEW RV on June 30 or July 1st. I bought this RV early May, used it once on Fathers Day weekend and the jack broke. Now I am told to not expect to use it for a 4th of July camping trip. Wow? Any input?
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Old 06-26-2014, 01:38 AM   #2
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Do you have the ability to remove it and install another?
I'd buy one, put it on and then never go back.
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Old 06-26-2014, 03:20 AM   #3
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first, how did it strip?
second, didn't you get the wrench to use it manually?
third, NEVER believe a dealer when they make such statements. they'll always put the blame on the manufacturer, to deflect your anger away from them.
for example, i can't count the number of posts i've seen where the dealer blamed the manufacturer for parts delay, when the customer found out that the dealer hadn't even placed to parts order until they got more parts to order, so they could save the shipping costs.
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Old 06-26-2014, 04:54 AM   #4
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backup

you can probably purchase a manual tongue jack at Camping World for about $35 or$40 dollars.
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Old 06-26-2014, 05:43 AM   #5
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tongue jack stripped

FR, warranty service has been very good to me, mention what's wrong( send ) pics and it's a done deal. 3-4 days for normal shipping at no cost. Speak with Mark in warranty section. I would pick it up and use it manually, don't let that stop you having a fun time for the 4th.
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Old 06-26-2014, 06:26 AM   #6
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You most likely just broke the Bevel Gear or shear pin. 10 minute repair. Did you remove the head of the jack to confirm what broke?
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Old 06-26-2014, 10:10 AM   #7
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I simply jacking it up to remove it from my vehicle when it started to slip. I removed the cover and saw that one of the teeth broke off. Not sure if anything else was broke, but if we pulled the handle and cranked at the same time it worked but it took a lot of strength.
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Old 06-26-2014, 10:14 AM   #8
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I think it was both...I could see that one of the teeth were broke off. Based on its operation I think a shear pin must have broke too. I had my previous trailer for 12 years, never had a problem. This one isn't starting out so well. I already decided that I will not go back to this dealer again- to buy or service
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Old 06-26-2014, 10:15 AM   #9
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Rather than miss the campout, I would go to Harbor Freight/Farm & Fleet/Northern Tool, etc and get a manual and go put it on at the dealer and leave.
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Old 06-26-2014, 10:28 AM   #10
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Quote:
Originally Posted by OldCoot View Post
Rather than miss the campout, I would go to Harbor Freight/Farm & Fleet/Northern Tool, etc and get a manual and go put it on at the dealer and leave.
Yep I'm with you on this one.
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