first, how did it strip?
second, didn't you get the wrench to use it manually?
third, NEVER believe a dealer when they make such statements. they'll always put the blame on the manufacturer, to deflect your anger away from them.
for example, i can't count the number of posts i've seen where the dealer blamed the manufacturer for parts delay, when the customer found out that the dealer hadn't even placed to parts order until they got more parts to order, so they could save the shipping costs.
and Zoe the Wonder Dog(R.I.P.)
'07 Roo 23SS pushing an '07 Chevy Avalanche
Equalizer WDH and Prodigy BC