When I picked up the TT in Elkhart both the TV and TT were empty. I set up the hitch IAW the manual. Before our first camping trip I adjusted the hitch with the TV and TT loaded for camping. In my case this involved turning the shank around and adding more washers. Adjusting the hitch yourself is not difficult. If you have any problems call the Progress number in the installation manual or post on this forum.
2010 Rockwood 2604SS
2008 Silverado 1500 LTZ 4X4
Great Wife and Idiot Yorkie
True Friends are like diamonds, precious and rare.
False ones like autumn leaves found everywhere