It is hard to fathom with the good job that FR does on the Berkshire that they could be so shoddy on the Charleston. It just doesn't make sense that FR drops the ball on the Charleston, but I have seen that with other brands. I follow the Tiffin Forum and there are a bunch of real upset folks there who have their coaches delaminating and cracks in their roofs and Tiffin is telling them to bring it in to Red Bay, Alabama and we'll fix it. Next available appointment is in August of 2013 and, oh by the way, if your coach is more than three years old, the repair is on your nickel. That is what is happening there and it is on their Phaeton which is one of their middle models.
I think that Forest River and many other manufacturers better be careful. You have up and coming companies like Entegra out there that are just licking their chops for that middle and upper end coach market and poor communication doesn't help marketing one iota.
2011 Berkshire 390bh