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Old 08-21-2015, 08:29 PM   #91
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Originally Posted by GL1800Rider View Post
I can't say enough good things about Brian and Josh. Both of them volunteering to be "active" members of this forum was a major decision in our recent purchase of our 2nd FR product. They have been a tremendous asset to hundreds of members on this forum and I will bet this has had an impact on sales. Keep up the good work guys!!
X3 I had originally put money down on a Jayco and after reading thru their forum and comparing it to this cancelled the jayco and got my 2650s. Is it perfect - no. I worked for a Home builder and next to the framers the warranty dept was the most overloaded with work and these were manisons
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Old 08-21-2015, 10:26 PM   #92
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A word on dealers. Anybody have a dealer that sent a letter offering a free inspection before the warranty expired? I did, The inspection really turned into another PDI. A couple of problems were identified and repaired. Notes made and pictures taken. We discussed a possible problem found by the dealer and after close inspection, we decided to just keep an eye on it.
I sincerely hope that everyone who has issues gets them resolved to satisfaction.

A BIG thank you to Brian and Joshau for taking the time to participate in this forum of which I have learned much.




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Old 08-22-2015, 02:34 AM   #93
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We love our 2015 Forester for the design, quality and the direct connection to the factory through Brian and Josh on this forum. I don't think I would have gotten all that from another brand.

We had one or two things that needed attention when we took delivery of our Forester but after asking a few questions on here it was easy for me to correct and it kept me from having to take it to the shop. I also have a short list of things to have addressed under warranty at the end of our camping season but I know if I have any issues getting them taken care of that I have a way to contact the factory and get things done.

I give a huge thank you to Brian and Josh for being on this forum. I appreciate you addressing the questions and concerns from all of us FR owners. If it weren't for you I would have continued to consider other brands but once I saw the level of support you offer here it made our decision to buy FR an easy one.
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Old 08-22-2015, 07:07 AM   #94
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I find this whole dealership refusal situation so confusing if the goal is running a successful business. If a dealership went above and beyond to service my camper, I would go above and beyond to purchase my next camper at that dealership...even if it meant paying slightly higher prices.
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Old 08-22-2015, 07:53 AM   #95
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x2 RooVader!!! I don't understand it either. You would think that warranty work would pay the bills. The few times I visited my dealer, (and he explained this refusal to work on other Rv 's ) It was a ghost town. Eight bays and seven were empty
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Old 08-22-2015, 08:34 AM   #96
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Hi..I have a 2012 Rockwood ultra light 26' travel trailer.. I have had nothing but problems with this trailer! a real Lemon! The dealer we bought from was HORRIBLE! did very little to take care of warranty work.. Santa Rosa RV in Santa Rosa, CA.. I am surprised that they can keep their "franchise" through Forest River! I even had to go to Channel 7 on your side to get work done! Even the Forest River warranty agent to get him to respond! Our band new trailer was in the shop for 14 months the first 2 years we had it! What a nightmare! We still have major problems with this new trailer.. The axle system is way under capacity for the weight of the trailer! each axle is 3000 pounds.. equals 6000 pounds. DRY WEIGHT OF TRAILER IS 5784#'s... by the time you add the batteries, propane and water.. we are over 6200#'s.. we are already over capacity and have not even loaded our personal items.. We are experiencing horrible swaying with this independent suspension that is way under rated! So dangerous and horrible safety issue!! We are trying to get some kind of resolve with FR.. These axles should be at least 4500#'s each! or more?! I am no expert, but this is a hell of a safety issue! Not sure that CW is a problem.. Know FR is..

Hmmm. Interesting. My pop up has dual 3,500lbs axles. Yours do sound a bit light.

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Old 08-22-2015, 09:33 AM   #97
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The problem as told to me by several RV shop owners is what happens to a shop when they accept warrant repair work. The struggles come into play what a RV manufacturer allocates new parts for repair when the demand is initiated by the repair center. The factory has complete control on who will get repair parts and when. A shop owner starts to loose control of the repair process and slowly has a shop full of broke RVs and no parts to fix them. Moreover, the repair shops start to feel like the factory is pushing out low quality units and expecting the shop owners to clean up their mess; sound familiar? So a shop would prefer to strike a balance of warranty and non warranty repair work but it's a guessing game. A shop's reputation is everything so no owner wants to get tangled up in a mess as mentioned above. A factory will always keep parts flowing on the production line and seldom considers supplying spare parts to repair shops (to prevent a shutdown on the factory floor) so everything becomes a double edge sword; cutting in both directions! I'm not suggesting that a factory doesn't plan for these shortfalls because that simply is not true! Factory supply chain mangers do a great job of planning the flow of work but they have very little control over the parts supplied to them! Certifying suppliers is a good step forward along with a financial reward for maintaining the highest levels of quality. A manufacture has complete control of workmanship in their factory but QC cannot be at the end of the production line; it must be at critical steps throughout the production sequence. This is where we consumers get left carrying the ball and the factory has their moment of truth!


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Old 08-22-2015, 10:00 AM   #98
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How about you send me your information and I'll check and see what the issue is. Your unit is under warranty and should be corrected. We won't be able to get anything going until Monday.

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Thank you Joshua. I will send you the list that I sent to another at FR later today along with our history as so you have full contextual appreciation of our frustrations.
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Old 08-22-2015, 10:09 AM   #99
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I'm brand new here--my husband and I are in the serious stages of looking at a Forest River Class C--either the Sunseeker or Forester but this post raised a big question--if we buy a slightly used one (5 months left on warranty) does that mean we can only get it serviced where it was originally purchased? In the case of the coach we are looking at, it was purchased in a different state so this could be a deal breaker!
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Old 08-22-2015, 10:13 AM   #100
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It does but don't let that scare you off! I bought my FR 3051s from the original owner when it was 7-months old and saved thousands of $$$$! I worked with FR on warranty repairs and purchased a ESP through Wholesale Warranties and still saved a bunch of money!

Frank
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