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Old 08-14-2015, 06:46 PM   #31
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Col. Klink said......

"Very interestink". Seems the independent guy is the way to go and no warranty. I presently have an extended warranty / service contract for 7 years that is 3 1/2 years old (paid $1700). Have not used it. Trouble comes when you are not near dealer, on weekend and it's easier to get it done and enjoy. I'll not buy another contract for that reason now.

I've been on here shopping and have two FR rigs picked out. Local dealer salesman seems to not communicate unless you are standing in front of him/them with wallet in hand. Shop looks nice with stuff parked outside everywhere.

Maybe I'll just wait for the Germans to get in the business like VW.
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Old 08-14-2015, 08:05 PM   #32
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Would take it to another rv place CW it could set there for weeks and never touch it. A lot of their so called technicians don't know diddly squat about working on rv's
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Old 08-14-2015, 08:23 PM   #33
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First off would never buy from CW and 2nd sounds like lawyer time when it come to warranty work at CW. Later RJD
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Old 08-14-2015, 08:26 PM   #34
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We went to our local dealer first. Salesman could not answer some very simple questions on the operation of the unit. His #1 priority was to get an address and phone number then make a sale. He provided a quote that was significantly higher than other semi local dealers and told me I need his top of the line WDH $1300. I checked with several of our camping friends who purchased from them and returned for service and heard nothing but horror stories. Purchased from another dealer. In my case, value of local dealer was zero. Few minor repairs needed so far all of which I handled myself without taking the unit anywhere.
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Old 08-14-2015, 08:36 PM   #35
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Quote:
Originally Posted by jeffrapp View Post
Josh
FYI, I was told by my selling dealer, who is several hundred miles from where I live, that I could obtain warranty service "from any dealer that sells any FR product (not only Coachmen), including any CW". That was the main reason I was willing to buy so far away. Obviously, not true!
Thanks!
I was told something similar by a dealer near Orlando in 2012. Now I am 80 miles away and the closest FR dealer will not service me as I didn't buy it there.
I did buy one from them 8 years ago/but not the newest one. Now I have to go the 80+ miles to get FR service....would have bought a different brand had I known this!!
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Old 08-14-2015, 08:45 PM   #36
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After reading all these post I am so happy to have a local dealer ( Orchard Trailer in Whatley Ma. ) that has given me a fair price on the first Rockwood TT and on the trade for a new 5er . Thier service is excellent and when I have called for warranty work they always find a way to get me in within a couple of days . Their shop is always busy .I had a problem at a campsite in Maine , called them and was told to have it repaired and bring them the bill and they would cut me a check . What more could a customer ask for .in the future I would have no problem buying another FR product .
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Old 08-14-2015, 09:10 PM   #37
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I found a rv repair center when I need a fuel pump for the genny. My dealer was 3 hours away. No issues, just 3 hours. The rv repair service was great. They honored my appointment and handled everything with FR or onan, whomever. Got my unit back as promised, nothing out of my pocket. This is an RV repair and collision center. They only sell used RVs and TTs for private owners for a flat commission.
In light of this conversation, I would start a search for local area repair centers near you who will handle warranty and insurance claims. I think those guys will give the best level of service and do not exclude mobile service providers. If they can't do the work, you can bet they know a place that can. I Learned that from a mobile repair guy that came to my house to replace the awning motor.
I have a great dealer but I also have a great RV repair and collision center that will honor my extended warranty as well.

So, if you are worried about service, seek out these RV repair centers. Oh, I remember, Onan is offering complete RV repair services. They may honor factory and extended warranties. Check out there web.


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Old 08-14-2015, 09:40 PM   #38
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Have you seen Camping Worlds Trailerlife magazine? I've looked thru it and didn't find any ads or articles on Forest River products. What does this say?
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Old 08-14-2015, 09:55 PM   #39
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CW&FR

Garrette that was a onan repair and has longer warranty than 12 months that was who was billed not FR
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Old 08-14-2015, 10:09 PM   #40
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Warranty work by CW paid by FR

I have my 2015 Columbus in for a leaking fresh water tank
All the insulation had to be removed and replaced. It has been there two weeks now.
They are working on it under warranty I'm told that FR gives them a hard time when it comes to paying them for the actual hours it takes.
We do not know this for sure but if that is true, it only filters down to us the owners. CW appears to be trying to me but time will tell. Oh I did buy it at CW. I think that there are so many problems in general with the units, they may only have time for units they sell. Remember some sales people will tell you anything to get you to buy from them.
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