Originally Posted by cal1951
I have my 2015 Columbus in for a leaking fresh water tank
All the insulation had to be removed and replaced. It has been there two weeks now.
They are working on it under warranty I'm told that FR gives them a hard time when it comes to paying them for the actual hours it takes.
We do not know this for sure but if that is true, it only filters down to us the owners. CW appears to be trying to me but time will tell. Oh I did buy it at CW. I think that there are so many problems in general with the units, they may only have time for units they sell. Remember some sales people will tell you anything to get you to buy from them.
Just like any auto shop, there is a "standard labor rate" for every job that needs doing to maintain or repair a vehicle. I.E. it "takes" 0.5 hours to change the left headlight on a 2008 GMC Sierra and that is what the dealership will be paid.
It takes into consideration the average time it will take an average employee with average knowledge and skills on an average condition vehicle.
All warranty compensation is based on this.
If the dealership does the job in less time because it has skilled employees they make a higher margin on the repair; if they have troglodytes they lose money.
FR provides training for dealer repair techs. Since it is at the factory, it is viewed as a "good deal" and generally the dealerships send the folks they want to reward and not those who actually need the training (like the ones working on YOUR camper).
A bad backshop can take years to "turn around" with even with good management and finding good managers is even harder than finding good employees.
This is really not the place to go into WHY this is so, but it is what it is.
I would also like to remind everyone that "Forest River Forums" is NOT associated AT ALL with ANY Forest River entity. We are Forest River Product OWNERS who come here for help and advice.
Folks who work AT or FOR Forest River SOMETIMES join to see what is going on and occasionally a BRAVE FEW actually identify themselves as such and we mark them as such in green (Vendor or Factory Rep) so YOU will know who is posting.
I applaud them for being so brave as to hang themselves out in the interest of HELPING US (and believe me they have in SPADES).
I have direct knowledge of MANY instances where these brave souls have interceded with unscrupulous dealers who blame the "factory" for their own incompetence either at the management level or the worker level to get satisfaction for the customer; YOU.
I, personally, have been told be my local dealer that "they can't get the parts needed from FR and that is why my rig is still sitting in their lot". A rep here checked and the dealer NEVER ORDERED THEM. They shipped the same day as the dealer actually put the order in.