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Old 05-10-2012, 01:50 AM   #1
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Cancelled?

So my wife and I have been shopping for a while for a RV that would work for traveling with our growing family and some friends. After looking at quite a few different models we quickly came to the conclusion that a relatively large Class C with bunks would be what would work for us. The bunks on most of the ones we saw seemed like a waste of space for all times other than sleeping... until we ran across a Forest River Sunseeker 3170DS, which had a bunk setup that turned into a couch with a TV. That's more like it! So we found a model that would work for us.

Initially, we looked for used ones, but this floorplan appears to be fairly new and the used options were few and far between not to mention they were fairly pricy compared relative to new units So we decided maybe new would be better. And since we were going new, we could order one with all of the options we want instead of trying to figure out how to add the features on an in-stock model. So off to the Forest River website. There we find that there is also a 3171DS Forester model that comes with most of the options we wanted on the Sunseeker model as basic equipment plus features like nicer ceilings and better lighting.

So we talk to our local dealer (owned by a big concern that does a lot of online factory-direct deals). They said that the Forester line has been cancelled and can no longer be ordered. Uh-oh!

We then decided to talk to another dealer about an hour away that my parents-in-law just bought a Sprinter-chassis RV from. He told us that they had several 2013 model Foresters in stock (just not the 3171 model) and that they were still available to be ordered. He even emailed us the 2013 Forester order sheet (has March 2012 date on it).

So I was wondering if anyone here would know the actual answer to the question regarding the status of the Forester line. Can one still be ordered?

I have some other ordering questions, but I'll post them in the Sunseeker forum since they would apply to both models and that section seems to be more active.

Thanks in advance!
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Old 05-10-2012, 02:28 AM   #2
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Might be worth calling Forest River directly to see where they stand on this matter. I'm sure other members here will drop by to shed some light on your questions.

Take care.
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Old 05-10-2012, 08:43 AM   #3
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It is most certainly NOT cancelled. That dealer may have been canceled because they did not stock the product, but the Forester has been a very good seller and is not going anywhere.

A while back we did some "weeding out". A few customers complained that a dealer had a product listed and when they went there the dealer had nothing in stock. So we weeded those dealers out and signed dealers that would carry adequate stock. Sounds like that dealer is telling half the story.
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Old 05-10-2012, 08:52 AM   #4
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Originally Posted by bclemens View Post
It is most certainly NOT cancelled. That dealer may have been canceled because they did not stock the product, but the Forester has been a very good seller and is not going anywhere.

A while back we did some "weeding out". A few customers complained that a dealer had a product listed and when they went there the dealer had nothing in stock. So we weeded those dealers out and signed dealers that would carry adequate stock. Sounds like that dealer is telling half the story.
Hmmmmm another dishonest dealer? Nooooooo say it isn't so.
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Old 05-10-2012, 09:03 AM   #5
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Let's just assume its a "mis-informed" sales person for now.
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Old 05-10-2012, 10:45 AM   #6
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Let's just assume its a "mis-informed" sales person for now.
Very diplomatic answer. the sign of a true sales management guy. I like it..
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Old 05-10-2012, 01:47 PM   #7
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Quote:
Originally Posted by bclemens View Post
It is most certainly NOT cancelled. That dealer may have been canceled because they did not stock the product, but the Forester has been a very good seller and is not going anywhere.

A while back we did some "weeding out". A few customers complained that a dealer had a product listed and when they went there the dealer had nothing in stock. So we weeded those dealers out and signed dealers that would carry adequate stock. Sounds like that dealer is telling half the story.
I am confused, when I needed warranty work done on a forest river product and the dealer refused, I was told there are no franchised dealers therefore FR could not make a dealer do warranty work. So are you saying that FR now has franchised dealers and does not sell to just any dealer who places an order?
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Old 05-10-2012, 02:23 PM   #8
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Quote:
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I am confused, when I needed warranty work done on a forest river product and the dealer refused, I was told there are no franchised dealers therefore FR could not make a dealer do warranty work.
Bob,
So, was the dealer who refused someone you bought from or did not buy from? If you didn't buy; see below on why they can refuse warranty work. If that was your purchasing dealer; than its just a really bad dealer.


Here's my understanding.

bclemens did not say franchise but even if he had "Franchise" is a general business term and subject to whatever agreement they choose. Straight from their literature...
Forest River dealers are "independently owned and operated businesses so priority service and scheduling is at their discretion and is often provided to customers that purchased their unit at that dealership".
Quote:
Originally Posted by bob34787 View Post
So are you saying that FR now has franchised dealers and does not sell to just any dealer who places an order?
Have you ever wondered why FR, Jayco and others will have two lines (Rockwood/Flagstaff) selling the exact same thing except for color? This is so two dealsherships can operate closely to one another. I have a rockwood and a Flagstaff dealer within 10 miles of each other.
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Old 05-10-2012, 02:32 PM   #9
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Yes and No.

There are no franchised dealers for Forest River or any RV manufacturer for that matter. One mfg tried and failed miserably at franchising. That does not change the fact that we will not just "sell to any dealer who places and order". The dealer has to be a stocking dealer and approved with our parts and service department. However, by not having a "legal" franchise license in place, the dealer does have the right to refuse service.

In the (10) years I have been in this industry I have only seen it happen one time...and that was more of a ...shall we say "personal" difference between dealer and customer.

There are (3) situations for service that arise.
1. You buy from your local dealer you have an issue locally, you should get excellent service from that dealer.

2. You are traveling and have an issue while out of your local area, most dealers will give you emergency service and get you back on the road as soon as possible.

3. Which I'm guessing is the case. You shopping locally, bought elsewhere and take it local for service. In 99% of these cases the dealer will service the unit, but behind THEIR customers which I think you would want if you bought from that dealer. The one time I have seen this to not be the case, the situation was handled poorly by the retail customer and then compounded by the dealer.

The short answer is: No, we do not have franchise dealers and No, we do not just sell to any dealer that places an order.
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Old 05-10-2012, 02:36 PM   #10
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Sorry Triguy, we must have been typing at the same time. And yes...there are multiple lines and you can take a unit for service to any Forest River Dealer. So, if you had a bad run in with a Forest River Dealer, there should be another one right down the road.
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