Cheap Couch, Anyone Else?

[mwebber78]

The cheap couch in our new unit, which has only seen a few trips, has failed in two ways.

One, on the first trip my sister-in-law was sitting by herself in the middle position of the couch buckled. After a day of traveling I noticed the bottom cushion had a "bend" in it. I looked to the underside and the thin tube that supports the entire couch bottom had bent slightly. Now, I'd be first to poke fun at my SIL but she is hardly a big girl in relation to most woman out there. The entire 5' span of couch is supported by a single thin piece of metal tubing in back and one upfront.

Second, the stitching on the rear of the couch that ties the leather and the backer (some cheap fabric) together is coming undone. I have called FR and they have contacted Williamsburg Furniture for me. I have a few issues with this, FR chose the furniture - not me. I want FR to correct the issue not channel me through Williamsburg where I have to re-explain my issues.

I can't believe on a 100K motorhome you get this kind of junk for furniture. I sincerely hope FR/Williamsburg come through on this but I already get the feeling that FR is pointing the finger at Williamsburg and it's my hassle to fight...Not exactly a warm fuzzy feeling given the fact I've fixed many of the factory defects myself, some minor so not so minor. My previous Crossroads they took care of all claims regardless of who the product manufacturer was.

Has anyone else had issues with this couch?

[althebuilder]

Don't know who made my couch, it's not leather so not the same unit, but it looks like the kind I've seen in many motorhomes. It really sucks, it hasn't exactly "failed" but the cushions on it are made of such cheap foam that they compress to nothing when sat on, and the steel bars for the pull out couch part are pretty flimsy, and don't "look right".
This is a used unit but has been well cared for in every way I can see. I think these guys just put stuff that is compact and versatile but leave out quality when it comes to furniture. It is very sad given the cost of these units new or used, our investment is large and our expectations are reasonable in my experience. Cheap stuff isn't "good enough" Other parts of my unit seem to be really well done though. I hope FR gives you good customer service on this issue, keep us posted.

[mwebber78]

I agree, the rest of the camper has a great Serta sleeper mattress, the chasis is great, the cabinets are good quality, and the colors are very nice.

Right now the bane of my existance is the couch. LOL.

[Hummer]

My Forester 3121ds had the poorest excuse for a sofa ever. It is not made for comfort or quality. It just fills a void. I took it out a month after buying the rv and bought a lazy boy swivel, rocker, recliner in leather for $600 and the delivery men put it in the rv. All I had to do is bolt it to the floor. Before bolting, it was like riding in a bumper car going down the road. The sofa sits in my store room. Anyone interested in it can have it.

[TheSasks]

Sorry to hear about your issue with the couch, but don't think for a minute that FR pointing you to the mfg of the couch is something only they do. Our last TT made by Sunnybrooke RV had a couch issue and the dealer had to get warranty authorization from the couch mfg not Sunnybrooke to get it repaired. It is the RV industry as a whole that works like this. Had you taken your RV to your dealer they would have had to go through the Sofa mfg as well but would have saved you the trouble. people need to remember the RV industry is nothing like the automible industry, having a good dealer is one of the best things you can have when you own an RV as they will do all the leg work required to tie all the 3rd party companies together and make sure your experience is a good one.

[crocus]

Things must be improving, as the couch in our Flagstaff is very comfortable and we have had no quality issues with it. I expected the worst, but was pleasantly surpised.

[Denny in Los Lunas]

couch in my 2011 wildcat 31ts is a pile of junk too, not happy with the air mattress. some seams in the fabric are pulling lose also, yhe armrest on the sides have a very thin layer of cardboard in them and they bow down with the slightest presure. yes, we have been shoping for a new sofa

[bclemens]

Just to chime in, RV's are not quite like cars, but more like houses. If the fridge in your house fails...you call the fridge guy, not the house builder, even if he put the fridge in. FR does not make furniture...please don't consider it as passing the buck, rather putting you in touch with the people that know the furniture best.

If you did not contact Williamsburg directly, then you call FR, they take your info and pass it to Williamsburg. Williamsburg asks questions to FR, then FR asks the questions to you, then you reply to FR and they answer Williamsburg...so on and so forth.

It's always better to deal directly with the mfg of the compenant so that nothing is lost in the translation.

[bob34787]

Originally Posted by bclemens

Just to chime in, RV's are not quite like cars, but more like houses. If the fridge in your house fails...you call the fridge guy, not the house builder, even if he put the fridge in. FR does not make furniture...please don't consider it as passing the buck, rather putting you in touch with the people that know the furniture best.

If you did not contact Williamsburg directly, then you call FR, they take your info and pass it to Williamsburg. Williamsburg asks questions to FR, then FR asks the questions to you, then you reply to FR and they answer Williamsburg...so on and so forth.

It's always better to deal directly with the mfg of the compenant so that nothing is lost in the translation.

Agreed, the manufacturer does not build the furniture but its up to them to pick the quality of the furnishings.

[crocus]

"the manufacturer does not build the furniture but its up to them to pick the quality of the furnishings"
-----------------------------------------------
It is all a matter of cost. They won't put expensive furniture in an inexpensive camper, and anyone buying an inexpensive camper would probably not want to pay for expensive furniture.
Its too bad we can't get a camper with no furniture, and buy what we want. But I am sure they would not drop the price as much as we pay for the existing stuff. We paid an extra $500 for the Lazyboy leather recliners, although they are pretty darn nice!
But overall, I have zero complaints.