I do fix the small stuff, mostly because I am retired and bored. I did have to use my warranty on three occasions, twice at Family RV in Newark, NY. and once at Camping world in Churchville, NY.. On all three occasions the sercice was excellent. The service from camping world was great considering we did not buy our trailer there. They facilitated getting our Flagstaff picked up by FR because it needed to go back to the factory for a major repair and they were very accommodating. They will get my business when we decide to trade ours in for a new one. Family RV was also great but it is a 150 mile round trip from our new home. I would recommend both dealers. In all three instances, response from the FR factory was very timely and positive.