I have a brand new 2015 Forester 2861DS with a problem. The RV is less than two months old. Only ľ of the rope light attached to the awning lights up (factory installed). The rest looks twisted. I made an appointment with the dealer where I purchased it to have it fixed. I sent pictures of the rope light, the label on the awning arm with the serial number, model number, SKU number as requested by the dealer a week before I brought it in for service. The dealer said he would order it from Forester River as the RV is under warranty. I called to find out the status a week after I brought it in and was told the part still hasnít come in yet and they will call when they received the part and install it.
Now you think they wouldnít have me bring it in until the part was at their location. They probably can use the space on their lot.
I do not know where the problem is with the dealer or with Forest River. The dealer says he ordered it and is waiting for Forest River to send it to him. Why does is take almost three weeks to receive a part from Forest River (unless the dealer didnít send in the part request in yet).
You may think I am impatient, but when you have a new RV that you would like to plan a trip and canít use it you may understand my frustration.
You can buy this part from Camping World for $39.00.
If I could get the part from Forest River (without paying for it) I would install it myself and forget the dealer.
Thanks for listening to my rant.