Letters are ALWAYS sent out in recall situations. The issue is whether or not that gets passed on at the dealer level. The dealer gives us a contact and that is normally sales manager or GM. They would get all correspondence.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).