Reply
 
Thread Tools Display Modes
Old 05-10-2016, 12:20 AM   #1
Member
 
Keithe's Avatar
 
Join Date: Feb 2014
Location: Tigard, Oregon
Posts: 65
Send a message via AIM to Keithe Send a message via MSN to Keithe Send a message via Yahoo to Keithe
Forester Quality

I guess after reading some of the issues other are having with their RV's, I should feel lucky that I only have a few issues but when I see what I consider poor quality or lack of care, it makes me frustrated.

Here's what I've found so far.

The skylight over my dinning table has hand prints on the outside. I've tried to remove them with Windex and rubbing alcohol but neither would work. It looks like someone had some type of glue or sealant on their hands when then installed the skylight, getting their hand prints all over the clear plastic. It's very unsightly...

Many of the doors for my exterior storage compartments are crooked. For example, the door for the large compartment in back is tight up to the door frame on one side but has about a 3/8" to 1/2" gap between the door and the frame on the other side.

To me, these type of issues are just sloppy workmanship that should never occur. I know these RV's are put together pretty fast but these kinds of sloppy workmanship should never happen.
__________________

__________________
2017 Forester MBS 2401S
Keithe is offline   Reply With Quote
Old 05-11-2016, 05:33 AM   #2
Senior Member
 
Join Date: Feb 2016
Location: Hunterdon County, NJ
Posts: 101
I don't blame the workers, I blame top management. Just like my job, "goals" are set very high, almost unobtainable. In order to get a good year end review and "crank out" the number of units that they want to do so, corners have to be cut. Unfortunately customer service suffers for that. It's the "do more with less" mentality. If a worker got into the business of making campers, I'm sure it's someone who enjoys working with their hands and creating something. There's no way they have the time to be as meticulous as they would like I am sure. I would love to make small talk and build comraderie with my customers, but I'm expected to make a certain number of calls and appointments everyday and I would never make that goal if I spent more time talking with the customers. Sad but true. Big business and bottom line. Sad state of affairs. Ok, stepping off soap box now. Lol.
__________________

__________________
gandb26 is offline   Reply With Quote
Old 05-11-2016, 06:58 AM   #3
Citrus County, Fl.
 
GL1800Rider's Avatar
 
Join Date: Apr 2014
Location: Hernando, Fl
Posts: 1,228
Agreed, both those items are minor. Your dealer can adjust the doors and replace the skylight under warranty.
__________________
2016 Forester 3011DS
2017 Toyota Corolla SE toad
PREVIOUS: 2015 Flagstaff 832IKBS
99 Terry 31G
GL1800Rider is offline   Reply With Quote
Old 05-11-2016, 09:03 AM   #4
Class C Representative
 
Joshua Cavitt's Avatar
 
Join Date: Feb 2015
Location: In a van down by the river
Posts: 605
All of our units are built by human hand which allows for human error. The only way to get rid of human error is to get rid of the human.Whether a mistake is made or not, we go above and beyond the call of duty when it comes to customer service.

Our GM, Sales manager, Regional Managers, and Office Managers are all in the same office and enjoy hearing from customers whether it's negative or positive. We all stay engaged in our product and keep up to date with what's happening in the field.
__________________
PLEASE do not send questions via Profile comments or Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
Joshua Cavitt is offline   Reply With Quote
Old 05-11-2016, 09:13 AM   #5
Senior Member
 
Join Date: Feb 2016
Location: Hunterdon County, NJ
Posts: 101
I, in no way, wanted to come off bashing Forest River. I have seen people blaming the workers for "shoddy workmanship" from time to time in posts and I just don't believe that's the case. I feel that most workers want very much to do an excellent job and have pride in what they are making and turning out. Most people in general do the best they can within the bounds that they are given to perform. Companies are in business to make a profit. That's how it works. So far, I have been pleased with the responsiveness of any questions that I had directed to Forest River directly.
__________________
gandb26 is offline   Reply With Quote
Old 05-11-2016, 10:37 AM   #6
Senior Member
 
vwexpert's Avatar
 
Join Date: Jun 2015
Location: California
Posts: 273
I believe the complaint is more about quality control. The coach should not of left the plant in that condition.
__________________
1971 20ft fireball (too small)
1987 27ft Tioga (bad brakes / tires)
1998 36ft Discovery (rattles / air leaks)
2005 37ft Monaco Knight (lemon Lawed)
2008 40ft Monaco Diplomat (too big)
2016 Forester 3011 (ordered June 8th - Born Aug 6) IT'S HERE
vwexpert is offline   Reply With Quote
Old 05-11-2016, 05:39 PM   #7
Senior Member
 
Steeljag's Avatar
 
Join Date: Jan 2010
Location: Central, Fl.
Posts: 1,107
Quote:
Originally Posted by vwexpert View Post
I believe the complaint is more about quality control. The coach should not of left the plant in that condition.
X2 !
__________________
2018 Forester 3011DS (Purchased 04/26/17)
2010 Flagstaff 26 RLSS (Sold 05/16)
2012 Ford F-150 Ecoboost, Screw, H/D, 3.73
1930 lbs CCC
2014 Jeep Rubicon JK
Going where the weather suits my clothes.
Steeljag is offline   Reply With Quote
Old 05-11-2016, 05:56 PM   #8
Member
 
Keithe's Avatar
 
Join Date: Feb 2014
Location: Tigard, Oregon
Posts: 65
Send a message via AIM to Keithe Send a message via MSN to Keithe Send a message via Yahoo to Keithe
Quote:
Originally Posted by Joshua Cavitt View Post
All of our units are built by human hand which allows for human error. The only way to get rid of human error is to get rid of the human.Whether a mistake is made or not, we go above and beyond the call of duty when it comes to customer service.

Our GM, Sales manager, Regional Managers, and Office Managers are all in the same office and enjoy hearing from customers whether it's negative or positive. We all stay engaged in our product and keep up to date with what's happening in the field.
Joshua, for the most part, I'm happy with the quality of the RV we received but I do think it's frustrating when I see things that I believe should have been caught at the factory or never should have happen. We do have other minor issues such as loose pipes and screws that I'm addressing myself as I find them. BTW, if you'd like to know who installed my skylight, I have their finder prints permanently etched into the skylight.
__________________
2017 Forester MBS 2401S
Keithe is offline   Reply With Quote
Old 05-12-2016, 06:20 PM   #9
Member
 
Join Date: Mar 2015
Posts: 64
You might try some 3M adhesive remover on the finger prints its very good stuff.
__________________
caesar101 is offline   Reply With Quote
Old 05-29-2016, 09:56 AM   #10
Senior Member
 
Join Date: Oct 2012
Location: Cobbs Creek, VA
Posts: 201
To those that excuse poor workmanship based this and that reason; I have owned four RVs over a 30 year period, made by three manufacturers. The one thing that they all had in common was that with only a cursory examination one could easily tell what was original to the base chassis and what was added by the RV mfgr
__________________

__________________
Geri is offline   Reply With Quote
Reply

Tags
forester, quality

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:46 AM.