Originally Posted by JimOneil43
Our Forester "Farley" is going in this coming week to Camping World for some warranty issues. We discovered in addition to the scratches on the kitchen solid surface countertop, a long scratch on the dinette top, a scratch on the mirror in the vanity area and multiple scratches on the face of the mjicrowave/convection oven. Don't know who they had doing the interior assembly work at the factory on our unit, but they obviously didn't care what they were doing.
On the last night on our trip home, we pulled into the RV site, put down the Bigfoot levelers, which didn't sound quite right, then started to extend the slide. About halfway out, the kitchen cabinet under the cooktop area started rubbing on the floor step-up area that goes into the bedroom area. Looked like it was going to pull the face off the cabinet, so I stopped and put the slide back in. Retracted the Bigfoots, and tried again...same result. Put the slide back in and spent the night with the slide in and the Bigfoots retracted. A tight squeeze to get around!!
Don't know if anyone else has had this problem?
Working with RVWholesalers, we are now in the process of getting our warranty scratches resolved...at least partially. Since we didn't discover the scratches on the dinette top and the vanity mirror at our PDI, and cannot get these scratches to show up in photos, FR has denied the claims on those items. We will have to live with them, I guess. On the scratches on the microwave/convection oven door, since we were able to take a picture that showed them, FR is going to send us a complete replacement oven. (Evidently they can't just get the door). We will have to pay the labor to have it switched out, however. We are getting an estimate locally to have the solid surface (Corian) kitchen counter polished out and they will cover that, since it was noted on the PDI.
Once we had the Bigfoot leveling system calibrated, it now works fine. No more binding when moving the slide out.
If you are picking up a new RV, we would strongly recommend that you go over all the surfaces with a fine-tooth comb, before taking delivery. That was our mistake. It seems that when they build these things, the assembly people don't take much care in protecting surfaces. Another thing that I wrongly assumed, was that the Bigfoot levelers would be calibrated from the factory....WRONG! It cost us $77 to have them calibrated and FR denied warranty as they called it a "maintenance item"
Live and learn!
Overall, we are very happy with our Forester and look forward to many happy miles... along with our 3 cats!! (which presents a whole new set of issues)