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Old 07-20-2015, 07:11 PM   #11
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Yes. That's what we need. Someone from Forest River OR Jensen or BOTH to own up to this and get us at least one new, current update.
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Old 07-20-2015, 09:00 PM   #12
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Jensen rep told me thirty days when I asked a few months back


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Old 07-20-2015, 09:02 PM   #13
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Agreed. We bought a new Sunseeker 2250 this year (2015) which had the Jensen Nav unit and the Sirius/XM unit activated in February while still in the manufacturers control. When I took delivery in May, the Nav unit free trial had already lapsed and the Sirius unit had just another 2 weeks or so before it gave up the ghost. Calling the dealer, Forest River, Jensen, Naviextras, etc. became just a waste of time. I did eventually get to a helpful agent with Forest River who actually offered to have the company reimburse me for a few months to make it up... they actually seemed to understand what the issue was here... at that point, I did not care about the trials... I paid for both subscriptions, and did not pursue the offer for reimbursement... that is not the point: the point is that we all paid for something we did not get, and Jensen, in particular, was very callous about their lack of responsibility in this matter... they are the ones that shipped a unit with crazy-outdated maps that are totally useless... and the upgrade that I just purchased is actually quite good... I have a Garmin and a Ford unit in my car and this one is just as good... maybe different, but good. It is Forest River's responsibility to negotiate an arrangement where we do not get this kind of treatment... at least future customers do not need to suffer the hassle.
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Old 07-20-2015, 09:20 PM   #14
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Quote:
Originally Posted by RGG View Post
Agreed. We bought a new Sunseeker 2250 this year (2015) which had the Jensen Nav unit and the Sirius/XM unit activated in February while still in the manufacturers control. When I took delivery in May, the Nav unit free trial had already lapsed and the Sirius unit had just another 2 weeks or so before it gave up the ghost. Calling the dealer, Forest River, Jensen, Naviextras, etc. became just a waste of time. I did eventually get to a helpful agent with Forest River who actually offered to have the company reimburse me for a few months to make it up... they actually seemed to understand what the issue was here... at that point, I did not care about the trials... I paid for both subscriptions, and did not pursue the offer for reimbursement... that is not the point: the point is that we all paid for something we did not get, and Jensen, in particular, was very callous about their lack of responsibility in this matter... they are the ones that shipped a unit with crazy-outdated maps that are totally useless... and the upgrade that I just purchased is actually quite good... I have a Garmin and a Ford unit in my car and this one is just as good... maybe different, but good. It is Forest River's responsibility to negotiate an arrangement where we do not get this kind of treatment... at least future customers do not need to suffer the hassle.
RGG, when you did purchase the update, did you download it to a PC and then upload it to the 4gb micro sd card that comes with the Jensen radio and then put the card back into the Jensen radio, etc.?
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Old 07-20-2015, 09:52 PM   #15
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Can someone with a Jensen remove the 4gb micro sd card and put it their card reader slot on a PC and Tell me what files are on the sd Card?


You can put the card back into the Jensen after the read
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Old 07-20-2015, 11:46 PM   #16
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There are a lot of files there. Points of Interest. Operating system. Maps. Config files, Fonts, Graphics... 376 files in all. So, it's not feasible to post them all here.
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Old 07-21-2015, 12:12 AM   #17
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Quote:
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Can someone with a Jensen remove the 4gb micro sd card and put it their card reader slot on a PC and Tell me what files are on the sd Card?

You can put the card back into the Jensen after the read
I am also reading the files and downloading to my pc as a backup. Had to use an old phone and put my card in it, then hook the phone to my pc using a usb cable . It's working but slow as a molasses. Interesting that the Folder <RTNavi> has a date of 2/5/15 which all the files and folders are in it for the Nav package.
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Old 07-21-2015, 09:27 AM   #18
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Yes. I had a desktop computer with a built-in Micro-SD Card reader and it worked fine. After I bought the one year subscription to map updates, I removed the 4G Micro from the Jensen unit and, using the Navi toolbox tried to update the system... it all worked fine until I realized that the update required quite a bit more than 4G... I made sure I did a full backup of the 4G version, ran to my local Staples and bought a 8G Micro-SD (real cheap... you can get bigger), restored the software onto the bigger Micro-SD card (you get an alert that says you are only supposed to install this on one system... bypass this as this is exactly whet you are trying to do). Once restored, I redid the update and everything worked fine. I then re-installed the card in the Jensen unit, turned it on and, voila, I had an updated system... so far it has worked very well... takes a bit of getting used to the software configs which are different than my other GPSs and the manual is not very helpful on some details, but I was able to figure most things out. My only problem so far was driving thru Chicago (from Wisconsin I90 to Michigan I94)... darned thing made us hit all the toll booths... at least 10+ of them... I don't mind tolls usually, but this was ridiculous... it clearly does not factor in the wait times and stop-restart times very well... live and learn... avoid Chicago tolls!).


Hope this helps...
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Old 07-21-2015, 12:34 PM   #19
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RGG, when you go the NAV window of your Jensen and click on info or about, what is the year of the software upgrade. Mine right now says 2012. Thx, Ben
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Old 07-21-2015, 03:34 PM   #20
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I still agree that the Garmin is the way to go. Jensen is a nice radio only!!


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