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Old 07-19-2015, 08:00 PM   #1
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How do you upate Jensen GPS for free

We have the Jensen VM9726BT with the sd card slot in the upper right corner. I see there is a card in there already. Right now it looks like the nav software is from 2012. Went to Naviextras.com as instructed on the Jensen Nav. menu. Created an account but can't see where to get the free update on units that are less than 90 days old. How do I get a free download to the computer, so I can then transfer it to the Jensen in the Motorhome. Thx, Ben
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Old 07-20-2015, 12:13 AM   #2
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We did the same. No free update. So I contacted support and they said if anyone turned on the GPS at any time that the free update would have expired within 30-days of that date. And this is true even though the manual for the product says you have 90-days from the day you register the product.

Then support followed that up with "We are closing your support ticket because we answered your question."

They sent me a satisfaction survey to gauge my satisfaction with my support request, I gave them a zero on a 1 to 10 scale.

Maybe Forest River could get involved?
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Old 07-20-2015, 10:26 AM   #3
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If I'm not mistaken the Jensen rep is on this forum.
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Old 07-20-2015, 10:47 AM   #4
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Dont think he replied to last thread about updates
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Old 07-20-2015, 01:20 PM   #5
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Jensen GPS

I have the same problem, bought my Forester in December and immediately called to get the free update. I was told the same thing. I figured that since the motorhome was new the information was the latest, so did not pursue the issue.

Don't mean to hi jack your post, but I have a problem, the estimated time of arrival is not accurate. At times it can be 2 or more hours off. This can be very annoying when planning a trip. Has anyone else had this problem? I thought maybe an update would fix the problem, but have not been able to get an answer from the manufacturer.
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Old 07-20-2015, 01:27 PM   #6
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Suggest you just use the Jensen as a radio and CD player and buy a Garmin that comes with free lifetime updates, is easier to see, and is astonishingly accurate.
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Old 07-20-2015, 02:17 PM   #7
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Quote:
Originally Posted by ustamiata View Post
Suggest you just use the Jensen as a radio and CD player and buy a Garmin that comes with free lifetime updates, is easier to see, and is astonishingly accurate.
We do like our old Garmin, but you would think with such a nice package in these motorhomes the nav. system would be up to date and work properly. The problem seems to be with the software from naviextras.com which according to their website, they support hundreds of different units. Can't believe it's just a Jensen problem.
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Old 07-20-2015, 04:58 PM   #8
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I bought my 3051S in June. The unit was built in Jan 2015 but the map files on the GPS are from Oct, 2013.

For them to simply ignore this free update is pretty rotten. I'm not sure why any RV company uses Jensen stuff - it's just not up to snuff.

I've looked at replacing that entire unit with an Alpine or other brand. For about $500 you can get a unit that has both Apple Play and Android Car built into it. Integrating with your phone, maps, etc.
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Old 07-20-2015, 05:02 PM   #9
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Here's the response I got from Jensen's contractor iGO through there "Naviextras" support website:

Quote:
Dear Paul,

First of all, thank you for your interest in our products!

My name is Edwardand I will handle your issue from now on.

I understand that you are not offered the free map update.
Please note that most of the free updates offered can be installed within 30 days after the first use of the device (after the first time the device received GPS signal). As 30 days already passed the free map updates are already expired.

In case you were informed differently regarding the free map update please contact the manufacturer of your device for further support in this matter.

Based on the information available to us we now consider this ticket closed. Should you have other inquiries regarding another issue, please open a new ticket through naviextras.com or through Naviextras Toolbox.

Fill out our Customer Satisfaction Survey and receive a discount coupon code at the end!

Thank you for your cooperation.

Best regards,

Edward,
Naviextras® Support
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Old 07-20-2015, 07:09 PM   #10
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I see it's more a Jensen issue then. The Jensen manual is the one that says 90 days. We need a Jensen rep. to deal with Naviextras so we can all get our updates within the time period.
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