Reply
 
Thread Tools Display Modes
Old 01-24-2017, 07:40 PM   #1
Senior Member
 
Forester Fred's Avatar
 
Join Date: Jun 2015
Location: Live Free or Die
Posts: 380
Thumbs up Kudos to Forest River and Alpin Haus Port Jervis, NY

I bought my rig from Alpin Haus in Port Jervis NY in June of 2016. For the most part things have been problem free. I've had a couple minor issues that were easily addressed either under warranty or by doing it myself. Whenever I've had a warranty issue Nancy Arcaro, the service manager at Alpin Haus has always taken care of the problem.

Fast forward to late December 2016 - 5 months after my Forest River warranty expired - the 19" Furrion TV in the bedroom started having issues where the sound would cut out. The only way I could get the TV to work correctly again was to unplug the power then plug it back in. Sometimes it would work fine, other times the sound would cut out again. Picture was fine so I know it wasn't a connection issue. I received several good suggestions from members here regarding ways to troubleshoot the problem. Before I had a chance to do that my wife suggested I contact Furrion to see if they could help. They basically told me so sorry, you're warranty is up, see ya.

So my wife suggested that I call Alpin Haus and see if they could help. I called Nancy Arcaro and explained to her that the TV problem started 5 months after the warranty expired. While she would have been totally within policy if she told me that due to it being past the warranty period there was nothing she could do. But, that's not what she did. Instead she told me that she'd check with the warranty manager for Alpin Haus and see what Forest River thinks about it. Krystal Hujus is the warranty manager and she reached out to Forest River. I received an email back within 48 hours from Nancy asking a couple more questions regarding the TV. Within a day or so I received emails from Krystal at Alpin Haus as well as Travis Logan who works in the Forest River/Forester warranty department. They told me that as a goodwill gesture Forest River was going to replace the TV for me. They reached out to a couple Forest River dealers near me (I'm in Florida for the winter) but the dealers basically told them that due to the fact that I didn't purchase my rig from them they weren't interested in helping. I told Travis that I do all my own service on my rig so using a screwdriver to change the rear bracket on the TV was well within my capabilities so he told me that they'd ship the TV directly to me. Forest River parts guys got right on it and I got the TV yesterday.

I know there have been complaints about Forest River's warranty support and I recall seeing a negative post about Alpin Haus. However, I'm one extremely satisfied customer. Nancy could have easily blown me off the way Furrion did, as could have Krystal and Travis. But they didn't, they all stepped up and addressed my problem. Granted, the TV probably cost Forest River about $75, if that, but that's not what counts for me. It's the customer support that I got from everyone involved. While I realize that in the grand scheme of things a malfunctioning bedroom TV is not a big deal, but to me it was a problem and it was handled.

People are quick to complain when they're not happy about something but most of the time slow to praise when someone does a good job. So no complaints here and major kudos to Alpin Haus, Forest River, Nancy Arcaro, Krystal Hujus and Travis Logan. Travis must have sent me about a dozen emails regarding this issue and Krystal wasn't far behind. Thank you!!!!
__________________

__________________

2015 Forester 2301 - Chevy
Skip & Deb
Forester Fred is offline   Reply With Quote
Old 01-25-2017, 06:01 AM   #2
Senior Member
 
Join Date: Feb 2016
Location: Hunterdon County, NJ
Posts: 101
Great to hear!
__________________

gandb26 is offline   Reply With Quote
Old 01-25-2017, 08:04 AM   #3
Member
 
miniceptor86's Avatar
 
Join Date: Nov 2016
Posts: 83
Good to hear that good people still exist in the RV industry after reading all the negativity.
__________________
Cheers, Jim and Sandy
'14 F150 FX4, '15 Coachmen FE29SE
miniceptor86 is offline   Reply With Quote
Old 01-25-2017, 10:44 AM   #4
Class C Representative
 
Joshua Cavitt's Avatar
 
Join Date: Feb 2015
Location: In a van down by the river
Posts: 610
Thank You for posting this! I will pass this on to Travis!
__________________
PLEASE do not send questions via Profile comments or Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
Joshua Cavitt is offline   Reply With Quote
Old 01-25-2017, 12:03 PM   #5
Senior Member
 
ilmor's Avatar
 
Join Date: Jul 2011
Posts: 791
Good news is good to hear!
__________________
2017 Forest River Sunseeker 2250SLE

ilmor is offline   Reply With Quote
Old 01-25-2017, 01:30 PM   #6
Senior Member
 
Bobaloo's Avatar
 
Join Date: Jun 2015
Location: Virginia
Posts: 222
Nice to hear something positive for a change
__________________
2013 Rockwood 2504
2015 Silverado 1500 4x4 Z71 Double Cab
Diablo and Lew Custom tuned
Tony & Catnis, campin' kitties
Bobaloo is online now   Reply With Quote
Old 01-25-2017, 01:39 PM   #7
Senior Member
 
Join Date: Jul 2015
Location: NJ
Posts: 700
It's always good to hear that your dealer or manufacturer went over and above to fix a problem. You can never underestimate the value of good customer service!
newRVer is offline   Reply With Quote
Old 01-26-2017, 09:03 AM   #8
Member
 
Join Date: Apr 2016
Location: Vermont
Posts: 70
Think a lot of satisfaction with warranty work has to do with your dealer. They are the key. Had several warranty issues, including air conditioner replacement, and all contact with the factory was done by the dealership. No issues and no sweat for us. So, if you are ever in the Burlington, VT area and need anything...I highly recommend Pete's RV in South Burlington. Their service department is excellent! Unlike some dealers, they advertise that they are happy to work on units that weren't purchased from them.
stellaandspike is offline   Reply With Quote
Old 01-26-2017, 01:21 PM   #9
Senior Member
 
oldsmasma's Avatar
 
Join Date: Jul 2013
Posts: 631
Thanks for posting and congratulations on your new tv. I agree that folks are quick to complain and often slow to congratulate. We too have an almost bulletproof motor home and sometimes think ours is the only one.
__________________

Phil, Heather & Olaf the Boxer
Ontario Canada
Lexington 283GTS
oldsmasma is offline   Reply With Quote
Old 01-26-2017, 01:57 PM   #10
Ben f
 
benf's Avatar
 
Join Date: Mar 2016
Location: Cambridge NY
Posts: 122
Awesome! I have been extremely happy with the service department from alpinhous in Wilton NY where I bought mine last year. Some minor issues that they have done an excellent job repairing for me. Great company!
benf is offline   Reply With Quote
Old 01-26-2017, 02:46 PM   #11
Senior Member
 
keith52's Avatar
 
Join Date: Aug 2015
Location: Springfield, MO
Posts: 443
Great write up, thanks for sharing!!
__________________
2014 Chevy CC Duramax 4X4 Long Bed
2017 Cedar Creek 36CKTS
MORryde independent suspension with disc brakes
keith52 is offline   Reply With Quote
Old 01-26-2017, 09:00 PM   #12
Senior Member
 
Join Date: Apr 2015
Posts: 215
Nancy and Krystal are awesome to work with. We live within 2 miles of there and they have always taken care of us.
__________________
2015 Tracer ultra light executive edition 3200bht
2007 Dodge Ram 3500 Cummins 6.7, Dually, crew cab, long bed
SilverArrowPro is offline   Reply With Quote
Old 02-02-2017, 01:22 AM   #13
Senior Member
 
Join Date: Nov 2014
Posts: 1,541
Great service at Alpin Haus in Amsterdam and Wilton, NY as well.
AbdRahim is offline   Reply With Quote
Old 02-13-2017, 10:51 PM   #14
Wyn
Junior Member
 
Wyn's Avatar
 
Join Date: Jan 2014
Location: Hudson Valley, NY
Posts: 14
We purchased our Tracer from Alpin Haus in Port Jervis and also had excellent service from them. I also purchase accessories from their store. I do not hesitate to recommend Alpin Haus in Port Jervis for sales, service and parts.
Wyn is offline   Reply With Quote
Old 07-27-2017, 10:17 AM   #15
Dryflycaster
 
Join Date: Oct 2012
Location: Northern New York
Posts: 65
This thread/post is rather old but people will still search the archives and I feel I should also add a few KUDOs here for the ALpin Haus Dealership. We have purchased two TTs from Alpin Haus, Amsterdam, NY in the last few years, a 2014 Avenger and our current TT a 2017 Avenger ATI. Each one had a problem or two and Alpin Haus was quick to contact Forest River and get them resolved to our complete satisfaction.

I wouldn't hesitate even a heart beat to deal with them again.
__________________
Ever Wonder ?

_bill


2017 RAM 2500 Cummings Diesel
2017 Forest River Avenger 27DBS
dryflycaster is offline   Reply With Quote
Old 08-30-2017, 10:24 AM   #16
Senior Member
 
ejohnson1144's Avatar
 
Join Date: Aug 2017
Posts: 418
Quote:
Originally Posted by dryflycaster View Post
This thread/post is rather old but people will still search the archives and I feel I should also add a few KUDOs here for the ALpin Haus Dealership. We have purchased two TTs from Alpin Haus, Amsterdam, NY in the last few years, a 2014 Avenger and our current TT a 2017 Avenger ATI. Each one had a problem or two and Alpin Haus was quick to contact Forest River and get them resolved to our complete satisfaction.

I wouldn't hesitate even a heart beat to deal with them again.
How long does the warranty forever maintainance take to perform on a class c
ejohnson1144 is offline   Reply With Quote
Old 09-08-2017, 02:17 PM   #17
Senior Member
 
Forester Fred's Avatar
 
Join Date: Jun 2015
Location: Live Free or Die
Posts: 380
Quote:
Originally Posted by ejohnson1144 View Post
How long does the warranty forever maintainance take to perform on a class c
Mine took all of about an hour. I didn't bother renewing it this year as it costs $350 for the basic inspection - any repairs are on top of that. I do all my own maintenance anyway so it's not very cost effective for me. Yes, if the fridge or A/C takes a dump it's going to cost more than the yearly fee to fix it - but from my past experience with RVs this is something that doesn't happen that often and when something has gone bad it was a simple and inexpensive fix.
__________________

__________________

2015 Forester 2301 - Chevy
Skip & Deb
Forester Fred is offline   Reply With Quote
Reply

Tags
forest river

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:40 AM.


×