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Old 11-24-2014, 05:54 PM   #1
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Question for BClemens

I read a lot on here aboutall the efforts people spend on winterizing. I wonder if there is a rocket scientist that could develop a system with the water system to drain and blow the lines only adding pink koolaid to ptraps. Luckily living in Louisiana we dont experience those extreme temps too often and I am fortunate to have the perfect setup to keep mine at home plugged in and leave the heatpump on 68.
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Old 11-25-2014, 12:36 PM   #2
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We had a big rental account and we set up a system at one time to blow out the system to prevent the need to de-winterize and their techs still preferred to use the pink anti-freeze because that's the way they have always done it. I'll put this on the to-do list. A take up tube is already on the list to make it easier to use the antifreeze. (Sprinter models already have the take up tube)
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Old 11-25-2014, 01:50 PM   #3
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Brian, I had suggested this in the thread talking about winnie's manuals, documentation compared to FR's. Thought I see what you think on the topic.

Post read: Speaking to my FR purchase (Solera) and the comparable winnie unit, FR's design was superior at a price point that was 20 grand cheaper. Yes the design is subjective, but 20 grand! Just don't see it.

Not knowing the complete story on winnie and FR, (i.e. acquisitions, consolidations) in the last industry downturn, It's difficult to judge, but a step in a direction by FR to start documenting build procedures, electrical wiring, plumbing layout, etc., and rolling that into a comprehensive manual, by make and model, sounds like a good idea for a portion of us buyers who are DIY'ers, and just a good overall general feel good customer selling point. That, I believe will enhance sales, which is what all RV companies strive to accomplish.

May I suggest that FR contact their local University system, drill into where "technical writing" is part of a curriculum, and offer a work study w/stipend type internship, and develope a continuing relationship with those schools, to create a system that will be helpful to all parties. Heck even get their "graphic arts" department to design the layout.

We, as owners can complain, I say their are good people at FR, like Brian in the class C division, who steps up on his own, and offers solutions to forum posters. So, take a direction, act on it and make this better for all concerned.

Sounds like a good start, with effort from the current folks in the documentation function, and minimal expense on FR's side, and you help the bond between industry and academia. What do you guys think?

You can read that thread for the other comments posters made for reference.
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Old 11-25-2014, 02:19 PM   #4
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[QUOTE=Still Kickin;742631]Brian, I had suggested this in the thread talking about winnie's manuals, documentation compared to FR's. Thought I see what you think on the topic.


"It's difficult to judge, but a step in a direction by FR to start documenting build procedures, electrical wiring, plumbing layout, etc., and rolling that into a comprehensive manual, by make and model, sounds like a good idea for a portion of us buyers who are DIY'ers, and just a good overall general feel good customer selling point. That, I believe will enhance sales, which is what all RV companies strive to accomplish."

This stuff is available if you just ask your dealer or FR customer service. Not all dealers are interested in supplying the info since it could loose them some service work. I don't think they would want FR to supply all this info with the unit either. I got most of my info from my dealer and the rest from FR customer service. I did not ask about any build procedures but I don't think there are any detailed specific instructions for the assembly workers. They seem to field run the lines,wires, etc as they see fit for the specific layout and options and are not always the same.
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Old 11-25-2014, 02:23 PM   #5
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I have already read that thread, there was just not anything for me to add to it. I forwarded some of the comments to warranty & engineering.

Since you bring it up, I will touch on the topic. We always want to improve...but as you noted yourself, your Solera was $20,000 less expensive. It's all about choices. How much do we want to add to the cost of the unit for as you say "a portion" of our buyers. Because there are a lot of people that would rather take the savings. We can't just charge extra for the DIY'ers. Whatever we do, will get divided over the cost of ALL units...whether they want it or not. Change like that also doesn't happen overnight...it takes time and they are things we are working on.

We will be debuting a new website in December. It should be more user friendly and will offer archive brochures. At one point we may offer more construction material to download as well...but this is just a start.

In the end it is human nature to want to have your cake and eating it too. As you said yourself, you wanted the better design (opinion) and the cost savings, but the comprehensive documentation process that is provided with the much more expensive models. Those don't always go hand in hand. First and foremost we focus on providing the best possible unit at the best possible price. Then we try and find a way to provide all the rest without sacrificing the first.
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Old 11-25-2014, 02:59 PM   #6
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[QUOTE=ATVer;742646][QUOTE=Still Kickin;742631]Brian, I had suggested this in the thread talking about winnie's manuals, documentation compared to FR's. Thought I see what you think on the topic.




"This stuff is available if you just ask your dealer or FR customer service".

Not so. I needed a wiring diagram for an electrical issue and the dealer as I expected was lacking. Yes it depends on the dealer, but the point was to bring it all together over a period of time in a searchable database. FR was contacted in this instance, and understandably so, doesn't drop what the EE is doing to provide me with the schematic.

"Not all dealers are interested in supplying the info since it could loose them some service work."

The point I was making here is that the dealers and DIYers which are few in the big picture, have a source to reference. This information available to interested parties helps to better the FR brand, agreed?

"I don't think they would want FR to supply all this info with the unit either."

Correct, keep it a searchable database. Costs stay low, FR developes good customer feed back. Happy customer, repeat sales, etc.

I, or any owner really don't want to know how their built, whats important to owners and dealers, like I stated previously, are things like; electrical wiring schematics, plumbing layouts, for the purpose to address issues as they arise.

Heck, if you read the other thread, seems winnie does it and customers are happy, and the downside to that is? So my overall point was don't reinvent the wheel, improve whats currently there in the FR universe. Yes it would be a process taking a direction over a long period of time, but all sides win in the long term.
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Old 11-25-2014, 03:25 PM   #7
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I bet if you send fr an extra 20k you could get a comprehensive manual you speak of!

TURBS.
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Old 11-25-2014, 03:28 PM   #8
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For $20k I will will videotape your unit being built so you know where all the hidden parts are.
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Old 11-25-2014, 03:32 PM   #9
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Heck, If I had a manual and as-builts, I'd be bored by now. Might have sold it by now and got into boats or air planes... I love "figuring it out" (-:
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Old 11-25-2014, 03:33 PM   #10
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For $20k I will come to your place,tear your unit apart, make you diagrams then TRY and put it back together .
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