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Old 05-19-2016, 07:49 AM   #11
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Location: In a van down by the river
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The continuing lack of support? We aren't forced to be on this forum. We come here to help and give support/advice when needed.

Subjects such as this one are best handled by warranty and service. When you get too many hands in the cookie jar you're not able to resolve the real issue.

PLEASE do not send questions via Profile comments or Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
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Old 05-19-2016, 07:52 AM   #12
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Sorry, Mr Cavitt - but it seems like there are way too many posts on this forum about major issues and little to no help from FR and/or the dealer.

Looking forward to the OP and others praising FR for their wonderful handling of their problems.

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Old 05-19-2016, 08:13 AM   #13
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Location: In a van down by the river
Posts: 605
It's odd you say there is a lack of support from Forest River on here, you and I have spent time exchanging private messages in an attempt to help solve your issues.

I've Forwarded this on to our product manager. In the mean time I will get with warranty and production to find a resolution to this issue.
PLEASE do not send questions via Profile comments or Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
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Old 05-19-2016, 08:26 AM   #14
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Tell you what, Mr. Cavitt - redesign the Curt taillight controller installation, provide the details to those of us who have the bumper mount and I will go quietly into the darkness and never complain about FR again.

Sound reasonable?
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Old 05-19-2016, 08:35 AM   #15
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Location: Maryland
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I don't think bashing Forest River is going to help anything and also I can personally say that they help out just as much as any other company that I deal with and more - I think they actually know that this is a weak point because in the new ones I was under the impression that they use the steel backer to screw the front cap screws into but if your unit is brand-new apparently that must not be working either. I think that when buying an RV especially a new one people think that they can't have any issues but that's not the case lol. I think that in this forum they should put a sticky at the top about the Dicor and eternabond your whole roof as soon as you get it home - I really don't see any other way to prevent this from happening and even if you do that repair the design of the roof itself will make water pool because the sides are a little higher than the fiberglass and so are the caps - there are companies who will spray a bedliner type material over your whole roof but it cost a lot (that is probably the only permanent solution but it is very expensive) I will take some pictures of mine and put them up here just for future info
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Old 05-19-2016, 08:53 AM   #16
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So if we don't complain about poor design/engineering/build quality/service, then FR is magically going to improve just because?

What you are suggesting is that as soon as we get home with our $80K+ motorhome, we need to immediately "fix" the known defects so we don't have water leaks. Doesn't seem reasonable to me.
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Old 05-19-2016, 10:34 AM   #17
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I'm not bashing Forest River, I'm just looking for a solution to this problem for a unit that is only 75 days old. I'm also warning all other owners to address this or they will have a major problem. The frustrating part is the lack of concern on everyones part that is associated with Forest River. 2 dealers have refused to look at the problem, the dealer I bought it from was a nightmare during the purchase and I will never deal with them again. So here I am out $75,000 with a damaged 75 day old motorhome and no resolution in site. I'm also bummed that after reading this forum for over a year before purchasing no one else has raised this issue. If I would have know about this I might have done something different. Everyone says how a fiberglass roof is better the a rubber roof. I say BS, a fiberglass roof has hundreds more failure points then a rubber roof. The rubber roofs biggest downfall is the shorter lifespan, but a lot fewer failure points during its 15 year lifespan. My old Coachmen rubber roof was great and stupid me thought the company went to fiberglass as an improvement when it was just a marketing gimmick.
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Old 05-19-2016, 10:52 AM   #18
Join Date: Jul 2015
Location: Denver
Posts: 65
Same problem for my unit too

I found the crack last week. About 6" long, 1/8" thick. I thought i had been inspecting my roof closely but I wonder how long the crack was there. No evidence of water leakage but unlikely that water didn't get in given all the rain we have experienced at home and on the road. My dealer experience is similar to others in that they don't want to be bothered and likely wouldn't repair it right anyway.

As others have said, it takes all the fun out of RV'ing, and leads to feeling stressed every time I open the door.
2016 Forester 3051SF
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Old 05-19-2016, 10:55 AM   #19
Join Date: Apr 2013
Posts: 53
Joshua Cavitt, thank you for your monitoring this site as I understand you do this as an personal favor as an uncompensated customer service.
I have been impressed with your monitoring of this site and the info and expediting of repairs, parts, DIY part numbers and procedures or facilities for repairs you have supplied. I believe that some times you are perceived to be the OFFICIAL fix it all for FR. I believe you being slammed for not responding to or interceding in a warranty issue thread fast enough is anger, frustration or disappointment in the product or lack of process.

Temporary factory fix;

A bed of buytle tape of adequate depth set between the fiberglass cap and the roof, butyl tape, screw rail ,rubber insert and final coat of dicore totally covering the entire rail and rubber insert. As the present seal failure was the rubber insert dicore bond. The rubber insert surface seemed to be chalking ( decomp ) , even under the dicore, and the chalking ( decomp ) layer was bonded to the dicore but the rubber decomposition was the failure point. The nominal 3/4" hollow at the outside of the front cap and wall should be fully filled with butyl / dicore to permanently seal the void.

Permanent fix;
modify the fiberglass cap mold to match the roof/wall contour.


Allowing enough time for each TASK to be completed properly should be the QC priority. Allowing the bean counters to control QC is not producing quality products. The quality of the components is not the issue as I have not found any component that is substandard. The problems are labor related. I doubt any one on the line wants to do a (I'll be nice) SUBSTANDARD ASSEMBLY. In my opinion they are NOT given adequate time to NOT DO a SUBSTANDARD ASSEMBLY. QC says WE have big problems: then BEAN COUNTER says we cant slow down to correct the problem tasks so LET the customer deal with OUR (BEAN COUNTERS) lack of commitment to produce a good product.

Window caulking??

Originally Posted by shooter2 View Post
I have a 20013 Sunseeker 3010 purchased 2012. We had 2 windows, sofa and dinette, that not only leaked water but snow would blow into the interior of the coach. It took 2 years and a lawyer to get Hehr windows to replace the defective windows. We live in the desert so we do get some rain but nothing like tropical storms. Late this summer we were camped on a central Gulf Coast beach, the passenger side facing the water. A tropical depression brought 50mph winds and a foot of horizontal rain. The bedroom slide window leaked and the foam mattress and bedding was soaked when we returned from shopping. That cut our stay short, 2 days later back home I got the mattress out to dry, ran the a/c and fans to dry the carpet and plywood. I inspected the outside and inside of the window. Noting nothing unusual or different than the other windows, slight gap between wall and widow flange. I called the dealer and was told that the widows were not calked as they had a rubber gasket under the outside frame flange that sealed the window.They suggested checking the screws to make sure they were tight. Screws were tight.
I ended pulling the window to reset/ reposition or something with the seal.

THERE WAS NO SEAL, no butyl bedding or any type of sealing method from the factory.

I purchased a roll of butyl calk and set a layer of caulk tape around the window opining and re-installed the window. I was then required to pull all of the other valance, shades and windows to VERIFY the presence of some type of sealer on the rest of the windows. All of the other windows had the rubber seals present and were sealed.
I was not a happy camper. It was not a pleasant day and should have been spent doing something else.

It was more important to install a window with out a seal than it was to get off the ladder, pick the seal up off the floor, get one from stock or get a different window with a seal, than to install it correctly.
RETIRED / New Mexico
Viet combat vet USNR
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Old 05-19-2016, 09:11 PM   #20
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Location: New Jersey
Posts: 1,064
As disappointing as this is you have to start a warranty claim. From most of the posts on this board FR is always willing to get things fixed properly. I know the frustration of a new rig that has a major problem but give FR warranty a chance to correct the issue. I'm confident FR will repair your rig to your satisfaction if given the chance. If your selling dealer will not help you contact FR directly and they will find a dealer to assist you. Good dealers are hard to find. I searched for a long time for a dealer with an excellent history of helping it's customers. My dealer even monitors and participates on this forum. Stay optimistic I'm confident your issue will be resolved.
As a side note: bashing Joshua because he does not respond fast enough to every post concerning a warranty issue is unfair. Joshua monitors this forum to assist all of us with his knowledge of the FR product. He is here because he likes to stay in touch with the consumer and being on this forum obviously goes far and beyond what is required of him. Every problem is not his fault and he cannot be expected to solve every issue we have. He is a huge asset to this forum and should not be our punching bag when things go wrong with our rigs. I for one don't want to lose a person like Joshua on this board who is one of the largest assets here.

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leak, roo, roof

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