Originally Posted by theboyss
Your post is kind of funny. I'm curious how many dealings you have had with Forest River. I'm 1 week into this issue and so far Forest River has done very little. Forest River warrenty service gave me the phone number to 2 dealers. I called both these dealers and they pretty much started the conversation by saying they are really busy and have no idea how long till they can get me in. As the conversation progressed they said they didn't have any idea how to do the repair and that I should look else where for help. So I called Forest River customer service again. For the third time they said they would talk to the supervisor and get back to me. I haven't heard from them Since. The dealers are there to repair or replace appliances ect. They do not want to get in the middle of a front cap, sidewall and roof replacement project. And the last thing I want to be involved in is pimple faced Johny spending his summer screwing up my motorhome. This is a major design flaw and they only resolution I will be happy with on a 75 day old motorhome is a replacement motorhome. If Forest River was customer friendly at all they would jump on this and take my rig back to the factory and have the guys that designed it and assembled it take it apart and make sure it doesn't ever happen to another of their customers. I don't think my first year of ownership should consist of a project I can't use but still am making payments on.
Unfortunately, there is not a Warranty Rights Act (Lemon Law) that covers the coach portion of a motorhome or travel trailers. If there was, manufacturers would be forced to clean up their acts and/or they would be buying back some MH and TT.
There are too many stories of folks who spend more of their first year of ownership with their MH/TT at the dealer trying to get major defects repaired than they do out camping. A Lemon Law would remedy this. If I were making payments on an asset while it was stuck at a dealer awaiting approval and/or parts, I would be livid. At the very least, the manufacturer should be willing to make your payments if your MH/TT is unavailable for an extended period of time (say over 30 days) - but that isn't going to happen.
In some ways, we only have ourselves to blame. We continue to purchase without adequate research (very true in my case) and we bring our new MH/TT home and fix "stuff" rather than endure the slow and sometimes incompetent dealer. We should be demanding better of both the dealers and the manufacturers.
It feels like the 70's and 80's where many of us bought cars from the Big 3 automakers that were poorly designed and assembled. Fortunately, the Japanese embraced Demming and brought us vehicles with unheard of reliability. The Big 3 were forced to respond, although it took years and several taxpayer-funded bankruptcies to cure.
If I ever buy another MH, you can bet I will do a lot more research and it likely will not be a new one. I'll let someone else go through all the anguish of fixing defects that should have been designed out and/or caught at the factory prior to delivery. I don't buy the argument that "you can catch it during PDI". You shouldn't have to.