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Old 05-19-2016, 10:56 PM   #21
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Your post is kind of funny. I'm curious how many dealings you have had with Forest River. I'm 1 week into this issue and so far Forest River has done very little. Forest River warrenty service gave me the phone number to 2 dealers. I called both these dealers and they pretty much started the conversation by saying they are really busy and have no idea how long till they can get me in. As the conversation progressed they said they didn't have any idea how to do the repair and that I should look else where for help. So I called Forest River customer service again. For the third time they said they would talk to the supervisor and get back to me. I haven't heard from them Since. The dealers are there to repair or replace appliances ect. They do not want to get in the middle of a front cap, sidewall and roof replacement project. And the last thing I want to be involved in is pimple faced Johny spending his summer screwing up my motorhome. This is a major design flaw and they only resolution I will be happy with on a 75 day old motorhome is a replacement motorhome. If Forest River was customer friendly at all they would jump on this and take my rig back to the factory and have the guys that designed it and assembled it take it apart and make sure it doesn't ever happen to another of their customers. I don't think my first year of ownership should consist of a project I can't use but still am making payments on.
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Old 05-19-2016, 11:04 PM   #22
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I agree with you and your frustration is valid. . If you look at the numerous posts on this forum FR has usually always stepped up to the plate to correct problems. . That includes many here who have had their units sent back to the factory for what most claim excellent work. I was trying to say that a problem exists and stay persistent with FR. In no way claiming your problem is normal or trivial. .
And actually I have dealt with FR and my dealer and have always come to a satisfactory resolution.
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Old 05-19-2016, 11:51 PM   #23
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I have some pictures of mine. I removed the caulking from the front cap and took some pictures, not real good, of the gap between the front cap and the roof . It was sunny and could not see anything on the screen but when I get them down loaded I will Post. It took over 1 tube of dicore to just fill the gap of the seam, from one side to the other, just to the back edge of the front cap and will take at least another tube to finish sealing the front cap to the roof.
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Old 05-20-2016, 05:28 AM   #24
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Should be a Lemon Law

Quote:
Originally Posted by theboyss View Post
Your post is kind of funny. I'm curious how many dealings you have had with Forest River. I'm 1 week into this issue and so far Forest River has done very little. Forest River warrenty service gave me the phone number to 2 dealers. I called both these dealers and they pretty much started the conversation by saying they are really busy and have no idea how long till they can get me in. As the conversation progressed they said they didn't have any idea how to do the repair and that I should look else where for help. So I called Forest River customer service again. For the third time they said they would talk to the supervisor and get back to me. I haven't heard from them Since. The dealers are there to repair or replace appliances ect. They do not want to get in the middle of a front cap, sidewall and roof replacement project. And the last thing I want to be involved in is pimple faced Johny spending his summer screwing up my motorhome. This is a major design flaw and they only resolution I will be happy with on a 75 day old motorhome is a replacement motorhome. If Forest River was customer friendly at all they would jump on this and take my rig back to the factory and have the guys that designed it and assembled it take it apart and make sure it doesn't ever happen to another of their customers. I don't think my first year of ownership should consist of a project I can't use but still am making payments on.
Unfortunately, there is not a Warranty Rights Act (Lemon Law) that covers the coach portion of a motorhome or travel trailers. If there was, manufacturers would be forced to clean up their acts and/or they would be buying back some MH and TT.

There are too many stories of folks who spend more of their first year of ownership with their MH/TT at the dealer trying to get major defects repaired than they do out camping. A Lemon Law would remedy this. If I were making payments on an asset while it was stuck at a dealer awaiting approval and/or parts, I would be livid. At the very least, the manufacturer should be willing to make your payments if your MH/TT is unavailable for an extended period of time (say over 30 days) - but that isn't going to happen.

In some ways, we only have ourselves to blame. We continue to purchase without adequate research (very true in my case) and we bring our new MH/TT home and fix "stuff" rather than endure the slow and sometimes incompetent dealer. We should be demanding better of both the dealers and the manufacturers.

It feels like the 70's and 80's where many of us bought cars from the Big 3 automakers that were poorly designed and assembled. Fortunately, the Japanese embraced Demming and brought us vehicles with unheard of reliability. The Big 3 were forced to respond, although it took years and several taxpayer-funded bankruptcies to cure.

If I ever buy another MH, you can bet I will do a lot more research and it likely will not be a new one. I'll let someone else go through all the anguish of fixing defects that should have been designed out and/or caught at the factory prior to delivery. I don't buy the argument that "you can catch it during PDI". You shouldn't have to.
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Old 05-20-2016, 09:18 AM   #25
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This issue / design flaw has me re-thinking a 3011DS purchase. I can deal with,and deep breath through some poor quality control issues, but leaking roof issues due to design, is too serious of a problem!

Although our plan is to order one, I have to wonder how many are out there on lots, being rained on, and drip....drip ...dripping into the units.
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Old 05-20-2016, 11:57 AM   #26
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Get with your dealer and give them a chance. If it doesn't get fixed in a timely fashion please send me your info and I'll get with warranty.
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Old 05-20-2016, 12:03 PM   #27
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I sent you a PM and am expecting a phone call. Going back to the dealer I bought it from is not an option. My wife wanted to walk away during our purchase because of how we were treated and now I'm wishing we did. Joshua please call me this is not something a dealer is going to fix. This is a complete roof tear off sidewall replacement front cap replacement and replacing the cab over floor along with all interior wood. Not in a dealers capability and not something I would trust them with. Call me please. I'm begging you to help.
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Old 05-20-2016, 12:32 PM   #28
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If you want, I can spell out the specifics of our purchase experience with one of your largest dealers along with names. But I don't think any of us want that. Needless to say it was abusive to the point that the dealer offered to drive 6 hours to my location and take the unit back and make it all go away. Looking back it was another missed opertunity. Needless to say we did not get the opertunity to give a review because somehow they pushed the purchase under the rug so we wouldn't get the chance. So again, I'm asking you to respond to the PM information you asked me for and give me a call so we can get through this. The dealers within 2 hours of me have turned me away. It makes my wife cry every day, the reason we bought the motorhome was to spend a couple years spending time with our kids before they went off to college. All we accomplished was getting rid of the money to do that and shipping the motorhome off to some dealer for months for a repair that is not their doing or mine. So so so sad.
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Old 05-20-2016, 03:36 PM   #29
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Scott,

Since you have posted this Mike Jankowski has made contact with you and advised you where to take it and what to have done.
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Old 05-20-2016, 04:31 PM   #30
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Yes, Mike has called and gave me another dealer in my area ( a Jayco Dealer) the contact info for. I've contacted them and will be taking the motorhome there for a 15 minute evaluation as to the extent of the damages an how to continue. Mike has offered that if the repairs are beyond the dealers ability that I will be able to bring it back to the factory after the short Minnesota camping season and have the repairs done by trained staff.
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