Schwintek slide education
Well I finally have my 3051s back and am making headway to Pittsburgh for VA appt. and Thanksgiving with son.
To start I am going to apologize because this is going to be a long post, but will be worth the read if you own a rv with the schwintek in wall slide system. Most of you know the problems I have had with my 3051s and the issues with the slide. Well Thanks to a group of people I have used my slide now 3 times in last week and no problems. And I feel pretty confident that the issues are gone.
Thanks go out to;
Brian Clemens, Mike Jenakowski, hope I spelled his name right, is the Forest River Warranty manager, MClains RV center, Forth Worth TX, Warranty manager Larry, and Finally MCclain service tech. Luise. MCclains is lucky to have tech of this quality and I made sure his supervisors knew it. It was Lou that got me back on tbe road after only 3 days with EVERY repair completed by him and it is him that educated me on the proper use of Schwintek slides.My 2014 3051S went in with motor 1 not working, showing code for "shorted wiring harness or motor", and my trim being pulled off in front of slide.
When he called me and said rv ready I was suprised and then almost dropped dead when he said the motor was not bad and slide is working properly. Well I know the code by now and was confused.
HERE COMES THE EDUCATION.
He told me that the motor was not bad but that the 2 motors were SO OUT OF SYNC it overamped motor 1 and the controller uses same code as shorted motor.
SO HOW DO IT GET SO OUT OF SYNC???
NUMBER 1 REASON " OPERATOR ERROR" and in my case the trim screws pulling out casing front to go out of alignment.
He asked me how I open and close the slide, and I said " push button until all the way out or in".
He said that is the problem,
The proper way to operate the schwintek slide is;
After slide travels full distance, both out and in , continue to hold down the button and count to 10 then release. This allows the 2 motors to sync to each other. I WAS SHOCKED. NOBODY EVER TOLD ME THAT!!! NOT THE SALESMAN, OR THE DEALER TECH ON WALK THRU, OR AFTER 2 MOTOR REPLACEMENTS, NO TECH BEFORE HIM EVER SAID THAT !!!!!!
I was shocked, mad, and suprised all at the same time. He told me that even though slide is fully out both motors may not of traveled full distance. For instance when slide is out ,and I let go of button immeditly, Motor 1 might be at position 0 but motor 2 might be at position 2. Now when you take slide in motors are traveling differant distances and when slide is in ,and i immediatly let off button , motor 1 may be at 1 motor 2 at position 2 1/2. Everytime slide moves they fall farther apart until one of them is so far it overamps trying to pull its share and slide quits.
He told me over 80% of the slide problems he sees are because owners are NOT BEING EDUCATED ON PROPER USE OF THE SCHWINTEK SLIDE SYSTEM. I tested my slide right there, in work bay, the proper way holding for 10 count and YOU CAN HEAR MOTORS SYNC IF NEEDED.
WOW!!!!. I NEVER KNEW THAT !!
MY hope would be that Brian forwards this to someone in Forest River and makes sure dealer salesmen know how vital proper education of slide use is. I really think that Forest River is payiny out a lot of unneeded warranty money. Also I think someone should.contact MClains and talk to the tech and let him help write up a proper use of schwintek slide paper.
He said he thinks it is one of the best slide systems out there as long as they are operated properly
How much money could Forest River save if say even 70% of schwintek slide warranty claims went away??
I Think a memo should go out to all owners with a step by step operating procedure for proper slide operation. If needed some trai ing time.
ALL Dealers need to be educated and trained. Then when a new owner picks up his rv and gets the walk about they should sign a copy of procedure saying they were properly trained
Just an idea but I can't stand to see warrranty money being wasted because it is a soft cost that gets built into each rv and in turn we. As consumers have to pay more for our rv to cover the cost.