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Old 11-24-2018, 10:11 PM   #1
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solera smart arm awning

I have a 2018 Forester equipped with the Solera Smart Arm Awning. Since purchase I have had the awning have water intrusion shorting the circuit board out and the circuit board replaced three times all under warranty. My fear is that the warranty runs out the same will happen. Has anyone else has similar problems.
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Old 11-25-2018, 12:09 AM   #2
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I have a 2018 Forester equipped with the Solera Smart Arm Awning. Since purchase I have had the awning have water intrusion shorting the circuit board out and the circuit board replaced three times all under warranty. My fear is that the warranty runs out the same will happen. Has anyone else has similar problems.
Itís currently subject to a recall so I believe it will be replaced at no charge as long as it has the referenced recall problem. When you look at the top of the control box ( on the awning) does it have what appears to be a large amount of silicone type sealant where the wires enter the box?
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Old 11-25-2018, 10:34 AM   #3
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I'll check. Just got it back from dealer. Should it?
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Old 11-25-2018, 12:34 PM   #4
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I'll check. Just got it back from dealer. Should it?
Yes, it should. Should look like this:
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Old 11-25-2018, 07:24 PM   #5
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Checked it. Looks like all they did was wrap black electrical tape around the wires.
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Old 11-25-2018, 07:34 PM   #6
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Then maybe you should use the silicone calk as shown by emdee. Later RJD
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Old 11-25-2018, 07:41 PM   #7
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Probably so. Its bad when you expect the dealer to repair so you don't have to keep going back with the same problem, but they do half job. Thanks foy your help.
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Old 11-25-2018, 08:02 PM   #8
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Probably so. Its bad when you expect the dealer to repair so you don't have to keep going back with the same problem, but they do half job. Thanks foy your help.


I see you live in Louisiana.
Whoís your dealer?
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Old 11-25-2018, 08:35 PM   #9
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Checked it. Looks like all they did was wrap black electrical tape around the wires.
When I picked up my unit the Smart Arm was inop. Well, not really because the dealer didnít know one has to hold the unlock button for 3-4 seconds to activate the system.

I called Lippert about the problem and the first thing they wanted me to do was look to see if the silicone sealant was in place. When I said it was definitely there he said my awning had been properly prepped at the factory and wasnít affected by the recall. Then, he proceeded to explain how it operates.

He also said he has to constantly brief customers about the system operation. He tactfully added that most folks donít get a briefing from the dealers...and the tone of voice told me the dealers were the ones screwing up because they donít know how to do it.
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At some point during every day you suddenly realize nothing else productive is going to happen the rest of that day. For me, it usually occurs around 9 am.
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Old 11-25-2018, 08:59 PM   #10
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My dealer is Camping World Lafayette.
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