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Old 06-26-2014, 12:16 PM   #31
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Mr Clemens, I believe that the OP of that other thread is the one who wanted to end the thread as the bashing was getting to be a bit much.
And at that time he was still thrilled with his new "dream rv".
Look at his posts now, just a few weeks later. He's ready to give it back because of the problems with the rig.
Mr Clemens, what does that tell you. It should raise a red flag warning that something is wrong. Not with the design, or placement of components, but with the building of the thing. You can have the best components available, but if their not assembled properly, by workmen who know what their doing, and CARE about taking that extra minute or two to do a proper job, than you end up with problems.
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Old 06-26-2014, 01:02 PM   #32
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Ok, I just have to post this now. This forum has been immensely helpful to me. I have learned a ton from folks like Brian, Herk, and Old Coot. I am completely hooked on reading about mods and such even though most of what is said is way over my head. This forum is very valuable to anyone who own an RV or is thinking about buying one. For anyone reading this forum who is thinking about buying a Forest River product, please take these negative comments about quality for what they are. People who post them have had something go wrong with their RV. I get that. But please remember that for every negative post on here, there are many people just like me who have had no problems. I bought a 2014 Sunseeker 3010Ds and have had absolutely zero problems with it. I'm not saying there aren't some problems, but most people like me who have had no problems just don't take the time to post them. Like Turbs said, these things are very expensive houses on wheels and when things move around, things happen. If people don't help to get them resolved, that's a whole different issue. I'm glad people post when they have problems. That way, I will know what can potentially go wrong with my RV and what the solution is to fix them. saying there are systematic problems within FR is a statement based on emotion, not facts. So please, keep posting your problems so Brian, Herk, and OC can solve them and so I may learn in the process. But please don't make the accusation that ALL of these products are inferior.
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Old 06-26-2014, 01:10 PM   #33
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No, it may not be productive, but it let's us vent our frustration. Threads like this one point out the problems that you would think were few, but in reality have become common. Improper water fittings, improper wiring, leaks, hardware falling off or improperly assembled furniture. If FR were a car company you'd go under due to the # of recalls you would be forced to make. But, you don't fall under the same regulations, so that's a dead end.
It's really ashame. I like my Lexi, but now only because I've gone over it front to back and top to bottom fixing water lines, wiring and connections, replaced slide seals that were improperly applied, and just generally fixing sloppy construction/workmanship.
Where this concerns FR is the other rv'ers we meet who are taken by our rig, and ask about it. Do you think I just bubble over with great things to say
Unfortunately there's no way to tell how many units FR hasen't sold due to "word of mouth".
And, I put this to you---how many of the people on this forum who have had problems like the OP do you think would buy another FR product?
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Old 06-26-2014, 02:01 PM   #34
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If I am misquoted again, I would be happy to give my personal email to all of those members on this site that have respectfully brought up complaints so that I may continue to help them when they need and walk away from this site. I am not paid to be here, I am not directed to be here, I am here just as any other member of this site under my own personal choice because I want to learn and to help.

I am never happy when a product defect leaves our building. To make an assumption otherwise and to misrepresent my words is disrespectful to me and my efforts to date.
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It tells me he should take it in to his local dealer or seek out assistance here or contact our service and warranty department
Thanks for being here - having FR management on the Forums is a very good thing and I would be saddened were you to leave. I would (if you do so) be happy to swap emails with you.

My contention ever since joining FRF is that it is not so much FR as it is the dealer - although I am sure there is always room for improving QC (one of my "hats" at my agency is continuous improve -Lean Six Sigma - so I do understand the issues with production, tech training and overall QC)

Mr. Clemens, I believe the overall feeling of most of the forum regulars is that the biggest issue FR has at present is dealer receiving inspection, technician and customer service training. Some dealers (mine is a Exemplar) are outstanding and people will drive hours to buy from them. Others (such as out local dealer in Huntsville, AL) are a poster child for a poor dealership with virtually no customer service skills.

Thank you for your (and Wildcat Chris') time on the forums; it is heartening to see that FR Management has a interest here!

Best Regards,

Bob
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Old 06-26-2014, 05:06 PM   #35
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Ok my wife and I were total virgins to rv's when we decided to sell our house and go travel the country while I am still mobile enough to do so. I did my due diligence and, I thought, researched as many rv companies as I could. I looked at Winnebago, four winds, coachman, thor, forest river, and some others. We went an rv show in Harrisburg Pa. last August to really look and feel out the unit's and talk to some dealers. This is when we got sold on Forest River, we were told they use superior materials, best service, energy efficient, extremely reliable ( this one important), better company than the others, they were just plain built better rv's than the rest. Well we went home and I again checked out FR and I thought did a thorough job looking for reviews about the rv's. Well did not find this forum and everything I saw lead me to believe that Forest River was better than the rest. Still I was spending a ton of money so when we went we wanted to see a four wind they had on sale for 20k less than the 3051, well the dealers salesman told us that it just wasn't the same quality as the FR unit and you get what you pay for. So if you have 2 30' class C's and one is 20k less then are you are buying a cheaper model? Well since this was going to be our house we choose the 3051S because we, as virgins were told it was a high quality rv made by a high quality company.
Here is the thing , all I read whenever someone has a problem with their FR rv is, " well every other company has the same problems it industry wide". If this is true then what value am I getting for the extra 20k I spent if Forest River is no different than any other company out there? According to most of you veteran poster's on here I would of been just as well off buying a coachman or a four winds ????? That doesn't make sense to me. On one line you say everyone has these problems then on the next you say how great FR is ?!?!?!???
So maybe I am nieve but I still think I bought the best class C out there, I have to believe that I spent 20k more for it and would just feel like a fool and someone who got taken by a shister salesman. Yes this forum is great and having mr. Clemens here helps a lot of people, including me, but I just now have no idea what to think about the rv I bought. Did I buy a quality class C from the best rv manufacturer out there or did I just over pay for a normal class C.
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Old 06-26-2014, 06:26 PM   #36
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USNMM1VETERAN,

I have no answers for your problems, but do want to say I thank you for your service.

I do hope your problems are resolved expediently, to your satisfaction, and you and your wife are out enjoying this great nation and our freedom that you sacrificed and served to protect. (The sacrificed portion goes to your wife as well because the families of veterans make sacrifices also.)
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Old 06-26-2014, 07:02 PM   #37
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Seems as if the customer line is forming for a company that can build the perfect RV.
Any takers? Certainly a market where there is no competition.
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Old 06-26-2014, 07:13 PM   #38
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Thank you we ever and for my wife also. There is a saying that I love and think is the absolute truth, it is; : The toughest job in the Navy is the Navy wife.
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Old 06-26-2014, 07:19 PM   #39
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Thank you we ever and for my wife also. There is a saying that I love and think is the absolute truth, it is; : The toughest job in the Navy is the Navy wife.
Other than actually dodging bullets, I believe the toughest job in any branch is the spouse and family's sacrifices based on our son's experience. It eventually cost him his marriage of 26 yrs.
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Old 06-26-2014, 07:19 PM   #40
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This forum was developed for FR owners to come together and help other FR owners. One problem with prolong complaining is that often it takes the focus off the original topic and onto someone else's agenda. The site is lucky to have some Forest River employees as members but we need to remember that this site is not connected to Forest River Inc. so any assistance offered is a bonus.
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