He may have a point if it is actually manufacturing issues. Doesn't matter if he purchased new or not. If it has issue related to poor manufacturing it is still a manufacturing issue.
We all know that for what ever reason, greed, lazy workers, etc that things are just not made as well as the used to be. Now, I am not bashing FR, I am bashing all manufacturing these days. I worked for a major bearing company for 38 years and I can tell you the workers today just don't care and the company only cares about one thing, $$$$. Maybe that is why the workers don't care.
It did not used to be this way. Employees were loyal to the company and proud of doing a good job, not any more. The company payed good wages and benefits and treated the employees pretty good, not any more. At least where I worked. A vicious circle maybe.
Another thought is, an 80 grand MH is low end and it is going to have cheaper materials, appliances, etc and you get what you pay for.