Originally Posted by sherman12
I think it sucks that Forest River has not been more help to you. I could see if your rig was 10 years old or something, but gosh its basically a new more popular model. You'd think they could of answered all of your questions with one phone call or email.
They told me to call Dometic. I did and they told me that there are two types of arms, but couldn't help me because they didn't know which ones were installed in my coach. They didn't even know that the awning part number I gave them did include the weathershield.
You are right though. FR should have been able to tell me right off the bat the part numbers needed. They seem to have the "take it to the dealer" policy. I only have two dealers in my area. The one I bought if from which is 1.5 hours away. We refuse to go back there due to how they treated us. The other one is about 45 minutes away and the first thing they told me is that if I didn't buy it there they couldn't help me with warranty issues. I then told them it was insurance and they fit me in. Then the quote was outrageous. They quoted an entire day of labor to install an awning that already has the upper mounts and the lower holes predrilled. I even saved the entire wire length with the connector for the motor and it's taped on the side of the coach. All they have to do it route the wire to the motor and plug it in. It's all bolt on work and the hardest thing is to remove the old sealer from the rail screws. I can have everything done in a couple of hours max.
It's a shame with dealers like that, but my guess is that they are all that way. I need to find a good RV repair shop in my area for when the big stuff happens.